Donnington Medical Partnership

I have repeatedly contacted and visited the surgery due to receiving incorrect information, and on these occasions the reception staff have been dismissive and unhelpful. Even when errors have..

It takes approximately a month to obtain an appointment at this practice. The service does not meet expectations and appears inadequate.

The practice demonstrated concerning reliability regarding patient care and welfare.

I contacted the practice to arrange appointments for my children. During the call, I found the receptionist's manner to be quite abrupt and argumentative, which made the interaction difficult. The..

Our family experienced excellent care at this practice. My sole recommendation would be for all GP services to incorporate mental health champions to enable more coordinated care. We appreciate all..

Insufficient resources do not justify the lack of efficiency and discourteous treatment experienced at this practice. Deeply disappointing.

The reception staff can be unwelcoming and seem to make assumptions without having full information. Their approach to managing urgent appointment availability feels frustrating. Overall, the..

I really have no complaints about this practice. The staff are consistently pleasant and accommodating, and they make a genuine effort to assist patients.

I attempted to book an appointment as I was feeling unwell. When I spoke to the receptionist, I was informed that no same-day slots were available. I asked about alternative dates, and was told that..

A welcoming and supportive neighbourhood healthcare facility.

When I have managed to secure an appointment, the clinical staff have been pleasant and helpful. That said, contacting the practice for guidance or to discuss concerns proves to be quite..

The reception team were excellent and helped move things along quickly for me. The nursing staff provided outstanding care, and the doctor was fantastic, very thorough in their approach and took..

Two of the clinicians at this practice are the reason for the positive rating. There is a sense that a previous staff member would have been a valuable retention. The reception and administrative..

I wish I could give a lower rating! I simply don't understand how this medical system works. I attended an appointment where I was advised to undergo some blood tests. When I went in for the..

I submitted a request for a repeat prescription to the practice a fortnight ago for my regular medication. Four days later, I received a text message indicating that a clinician wished to speak with..

It's a busy practice, so appointments can occasionally take some time to arrange unless there's an urgent need or a slot becomes available, but I've consistently found the clinical staff to be..

Appointments frequently run behind schedule, and the staff conduct could be improved. Additionally, there are significant difficulties with the car parking facilities at the practice.

Getting through by telephone proves extremely difficult, with wait times consistently placing callers well down the queue. This represents a noticeable change from previous experiences...

Please do not see Dr McNally under any circumstances. Choose ANY other doctor. Absolutely no empathy, unkind, cold.

Very impressed with the kind and efficient reception team, and the clinicians who went above and beyond what was expected. Thank you for the thorough consultation, compassionate approach and good..