East Park Practice

The service fell short of expectations and I believe the practice warrants further scrutiny.

Utterly frustrating. It's nearly impossible to secure an appointment despite calling first thing in the morning when you're among the first callers, yet there are consistently no slots available...

In my opinion, this practice is average. The staff are courteous and make an effort to assist, and you can typically secure an appointment if you call right when the lines open, however obtaining an..

I have found the staff to be helpful, however contacting the practice by telephone has proven quite challenging. On two separate occasions this week, I experienced lengthy waiting times of..

I have been attempting to secure an appointment to address a persistent health concern, but have been unable to book a consultation as all available slots appear to be fully booked for the day. This..

The appointment availability at this practice remains extremely difficult to access, and the service quality across all clinical staff has been disappointing overall.

I sought assistance with gradually reducing my medication following a surgical procedure, approximately three weeks into my recovery, and mentioned that I was experiencing anxiety. The approach..

I experienced significant difficulty accessing appointment availability, requiring extended waiting periods across multiple days without successfully securing a booking.

I have been attempting to secure an appointment for the past two weeks. When I called at 8am, I was caller number 20 in the queue. After waiting approximately forty-five minutes, I was informed once..

Was prescribed medication that caused me to experience a significant adverse reaction shortly after taking it, which I later discovered was unsuitable given my existing health condition. When I..

The telephone lines are frequently busy, making it difficult to secure appointments, and the staff interactions have been disappointing. The overall system feels inadequate and frustrating to..

Since relocating to the new premises, I have found the location less convenient to access when unwell. I have attempted to request a repeat prescription on multiple occasions over the past few weeks..

Attempting to arrange an appointment for my young child with a healthcare provider has been challenging, as calls either result in an engaged line or the practice is unavailable.

Attempted to contact the practice to request a repeat prescription, but after calling repeatedly from mid-afternoon onwards, was unable to reach anyone. The calls went unanswered throughout this..

Disappointing experience, as the practice appears unwilling to provide appointments despite being open.

I found this practice to be quite disappointing overall.

The clinical staff members are generally satisfactory, with some variation in approach. One practitioner can seem somewhat dismissive and inattentive during consultations, while another demonstrates..

It is difficult to reach the practice by telephone as the lines appear to be constantly engaged. Multiple contact numbers were attempted without success.

Attempting to book an appointment by phone results in lengthy waiting times before being directed to alternative care facilities instead.

If I could give no stars I would. The reception staff's response to every inquiry is to direct patients to a walk-in centre. They appear unwilling to engage with concerns, which is quite frustrating.