Holderness Health - St Nicholas' Surgery

It would be helpful if the clinician you see actually demonstrated an interest in the reason for your visit.

Excellent service. I called in the morning and was informed of my position in the queue, so I opted for a callback. Within twenty minutes, I received a call back and my appointment was successfully..

The fairly recent digital appointment scheduling system works excellently for my needs. I have consistently found the team members and clinicians to be very organised, courteous and competent in..

It takes an extremely long time to get through by telephone. The wait to reach someone is frustratingly lengthy, and it would be quicker to visit in person than to wait for a call to be answered.

Attempting to book an appointment in early August only to be informed that the earliest available slot is in September, with the explanation that the matter wouldn't qualify as an emergency. This..

Disappointing. I spent forty minutes attempting to reach someone by telephone. I was trying to arrange an appointment for my unwell child and encountered repetitive background music along with..

Multiple instances of what felt like careless errors combined with dismissive behaviour and reluctance to make necessary referrals. When raising concerns about cognitive difficulties and requesting..

Outstanding practice with a highly helpful team, where staff members go the extra mile to assist. The receptionist team are particularly accommodating. The updated digital platform functions..

After a lengthy wait to reach someone by phone, you are required to provide a detailed explanation of your concerns so they can assess whether your situation warrants an appointment. This process..

The reception team demonstrated excellent efficiency, as did the medical practitioners and nursing staff, along with other members of the healthcare team.

I have been a patient at this practice for just over a year and have found nothing to criticise about the staff. My ongoing health concerns are being managed effectively and kept under regular..

My partner has experienced nothing but kindness and patience from the reception team, nurse practitioners, nurses and doctors they have needed to see. They have had to visit several times due to..

The phlebotomist who took my blood was extremely skilled and I experienced no discomfort whatsoever. This staff member was very friendly and easy to talk to. I'm very grateful for their professional..

I felt compelled to offer positive feedback about the Surgery and propose an idea that could benefit patients with hearing difficulties, but I was unable to locate a suitable section on the main..

Had to spend a considerable amount of time on the phone attempting to cancel an appointment without success. The appointment slot could have been made available to another patient. Will need to..

An hour after the practice opened at nine in the morning, I was informed that all available appointments for the day had already been allocated. I found this situation puzzling. How is it possible..

It is incredibly difficult to obtain an appointment to see a healthcare professional. I have never experienced anything quite like it in my life. At my age, I find the level of service provided by..

I find it frustrating that I need to have a telephone consultation with a clinician before being able to arrange an in-person appointment.

Spending extended periods on hold, relying on the callback system which feels ineffective, being dismissed at reception, and receiving medical guidance from pharmacy staff rather than clinical..

Absolutely awful service. Hour long phone queues yet the phones remain silent in the surgery. Only remote appointments available as clinicians appear unwilling to see patients in person. Poor..