Whinfield Medical Practice

It is a good surgery with helpful staff. However, there are occasional instances where commitments regarding administrative matters are not fully honoured as promised. This can feel somewhat..

I have been a patient at this practice for many years, and I have noticed a significant decline in the quality of care. Since early 2022, I have experienced several health concerns that have..

The reception team could be more helpful, which is unfortunate as it detracts from the overall experience at the practice. There have been concerns regarding the care provided to multiple family..

Attempted to register at this practice after relocating to the area, but found the reception staff to be unwelcoming and unhelpful with the process.

Used the online service today and received a callback with an appointment the same day with a clinician who provided excellent care. However, the reception experience was disappointing and would not..

I relocated to this practice a year ago and, aside from a handful of positive experiences, I have found the service to be unsatisfactory overall. The practice's technology infrastructure appears to..

Every time I attempt to book an appointment, I'm told there are no available slots until I mention I'll visit the walk-in centre instead, which seems to prompt a different response.

Excellent practice overall, however the new appointment booking system is frustrating. Despite attempting to arrange an appointment for a family member throughout the day, they remain on the waiting..

Outstanding care and comprehensive facilities available to patients across every age group.

I feel this practice has declined in quality. Obtaining an appointment proves challenging, with the phone line frequently busy. Additionally, online consultations are routinely requested. As a..

I felt let down by the way my appointment was handled. An appointment I had been waiting several weeks to attend was cancelled on the morning it was scheduled, with the explanation that an attempt..

I requested that a healthcare professional complete a legal assessment form for a family member with complex needs, and was informed there would be a charge of £120 for this service. I was surprised..

I have been attending this practice for over two decades and consistently receive the support I require. The team members are always professional, courteous and approachable. The past couple of..

The nursing care I received helped alleviate my discomfort, and I'm grateful for the thorough and skilled assessment provided.

The clinical staff member I see is excellent, however accessing appointments and reaching the practice is extremely frustrating. I made numerous calls over several days attempting to get through,..

Always pleasant, polite and helpful. The staff member was brilliant 👏

The practice consistently demonstrates efficiency and helpfulness, making interactions straightforward and pleasant. All members of the team are approachable and provide good support.

I've had excellent experiences at this practice and genuinely felt heard during my consultations. I would rate it highly, though I do find the building layout a bit confusing to navigate and..

It's a venue where one can attend healthcare consultations.

Outstanding experience, the team consistently demonstrates courtesy and willingness to assist.