PR

Patricia R. 3 years ago • From Google

Rating

Bad

Reception turned away after head injury

I had a fall this afternoon and was fortunate that a compassionate person stopped to assist me. I sustained a bump to my head and a scraped knee, and was quite shaken by the incident. I was heading to my local medical centre to deliver a letter to my doctor when the accident occurred. Upon arriving at the surgery, I approached the reception desk and explained that I had developed swelling on my forehead near my eyebrow, asking if a nurse might be available to assess it. The receptionist consulted with a colleague, who indicated that no nursing staff were available and suggested I attend the accident and emergency department instead, where I was warned I could face a lengthy wait. I was disappointed that despite being in my doctor's surgery, I was unable to receive any assessment or support from clinical staff. I am considering transferring my care to a practice that might provide a more compassionate response to my needs.

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