Stokewood Surgery
DM
Daniel M. one year ago • From Google
Poor
My young child sustained an injury at a nearby location and I brought him to the surgery while he was bleeding. Upon arrival, the receptionist informed me in a direct manner that no medical staff were available to assess the injury, stating the practice does not accept walk-in patients and suggesting I seek care elsewhere. I subsequently contacted a local triage service for remote consultation and was redirected back to the same surgery, where I was seen by a healthcare professional who provided a thorough assessment and helpful guidance. When I later mentioned to the receptionist that medical staff appeared to be present at the practice after all, the receptionist responded loudly with "WE ARE NOT A WALK IN" across the waiting room in front of my child. It appeared the receptionist was unwilling to assist and showed little understanding of the situation. The interaction felt dismissive and created an unnecessary obstacle to receiving care. The clinical staff who eventually assessed my child were excellent and provided very good support. In summary, accessing medical attention proved difficult at the reception stage despite the practice having appropriate staffing and resources available. The initial experience was frustrating, though the clinical care received was of a high standard.
Mr B.