NS

Nicholas S. 3 years ago • From Google

Rating

Bad

Reception turned away patient with serious symptoms

I had an extremely negative experience at this GP surgery. My partner attended an appointment regarding a chest concern and breathing difficulties. She had recently updated her address within the local area, and when she presented at the surgery, the staff appeared unwilling to assist her. They asked her to leave, and I had to collect her and take her to the hospital instead. When I contacted the surgery to discuss what had happened, the staff showed little concern about the situation. I subsequently called the NHS complaints line, and they indicated that the surgery's actions were inappropriate given the serious nature of the symptoms. In my view, the surgery's response was inadequate, and I felt there were issues with medication management and timing that added to my concerns. We are now pursuing this matter further with legal advice. The staff came across as dismissive and uncaring throughout our interactions. I would strongly advise others to consider alternative healthcare providers, as I do not feel this surgery meets acceptable standards of care.

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