The Village Surgery
Samantha R. one year ago • From Google
Bad
Reception turned away urgent request without offering triage
I had a disappointing experience with the service today. When I contacted reception about arranging an appointment for my young family member who was experiencing discomfort, I was informed that no slots were available and directed to call an alternative service at 5pm. Upon calling at that time, I was told that all available appointments for the day had been allocated, with only a limited number released daily. In the past, when appointments were unavailable, clinical staff have been able to assess the situation over the phone, arrange appropriate medication, and organise necessary testing. I'm uncertain why this approach is no longer being offered. As a result, I've had to attend an urgent care centre at 5:30pm after spending the day at home with a family member in discomfort. This was not an ideal outcome.
I am extremely impressed with this surgery. I consistently manage to secure appointments and receive care on the same day. The clinical staff demonstrate exceptional expertise combined with genuine..
The Village Surgery
Doreen J.
I arranged appointments for both my partner and myself to undergo a routine ear procedure. The reception team were excellent—helpful, welcoming and conducted themselves professionally throughout...
The Village Surgery
Nathan P.
Received a flu vaccination today and the healthcare professional was reassuring throughout. The procedure was quick and caused no discomfort.
The Village Surgery
Lucy D.
The medical team here are genuinely compassionate and consistently prioritise appointments for my children when I contact the practice, often managing to fit them in the same day.
The Village Surgery
Newcastle L.
The healthcare professional who administered my flu vaccination was very reassuring and attentive, ensuring I felt comfortable throughout the procedure as it was my first experience with this type..
The Village Surgery
Juliet T.
Attended the surgery for ear microsuction treatment. The clinician who performed the procedure was exceptionally pleasant, taking time to explain each step of the process and providing helpful..
The Village Surgery
Tim (.
Had a consultation with a healthcare professional in a newly established intermediate clinical role at the practice. This position sits between the nursing staff and the doctors. The entire..
The Village Surgery
Jeff R.
I appreciate the excellent guidance and attentive care I received during my visit.
The Village Surgery
Wendy R.
A very positive experience during a telephone consultation. The healthcare professional was extremely helpful and demonstrated a good understanding of my concerns.
The Village Surgery
Katy K.
Attended an appointment today and found the clinician to be reassuring and well-informed, addressing all of my concerns thoroughly. I would be happy to return for future appointments.
The Village Surgery
ShotgunDolly S.
The clinician was wonderful during my appointment, helping me feel reassured throughout the procedure. 10/10 :)
The Village Surgery
Jennifer T.
Consistently outstanding service
The Village Surgery
Sam D.
I had a very negative experience during a recent phone consultation. I was upset and angry about the manner in which clinical matters were discussed and the suggestions that were made regarding my..
The Village Surgery
Andy H.
Excellent experience at this exceptionally well-organised medical practice. The facility offers a comprehensive range of services all in one location, including immunisations, pharmaceutical..
The Village Surgery
Alan S.
I appreciated the caring approach shown during my healthcare consultations. The clinician maintained consistent contact throughout my care and always called as scheduled, taking time to explain..
The Village Surgery
Tania C.
I am very satisfied with this practice as I am consistently able to secure appointments at times that suit my needs, and the team members demonstrate both professionalism and friendliness in their..
The Village Surgery
Norman R.
Had a wonderful visit to the practice. Every member of the team demonstrated courtesy, warmth, and professionalism throughout. The clinical staff member was particularly helpful, taking time to..
The Village Surgery
Becky W.
Attended the surgery for my young son to receive a nasal flu vaccination. The staff member was extremely patient and gentle while he moved around during the procedure.
The Village Surgery
Abi C.
Generally a very good surgery, manage to get appointments a lot of the time and the reception staff who answer the phone are always reassuring. Special mention to one member of the reception team,..
The Village Surgery
Belxvs 5.
My spouse recently received a serious health diagnosis and was undergoing intensive medical treatment. She felt unwell and called at 8.15am seeking an appointment, only to be told none were..
The Village Surgery
Huanran P.