Victoria Medical Centre
AF
Allan F. 3 years ago • From Google
Bad
Attended reception seeking an appointment or consultation regarding a persistent shoulder issue. I was experiencing significant discomfort and had previously attended hospital, but was advised that as this was a longstanding injury, I would need to see my GP first for a referral. However, I was unable to secure a doctor's appointment for two reasons: there appeared to be limited doctor availability, and the practice does not operate as a walk-in centre. The receptionist provided a slip of paper with contact details for physiotherapy services, though I felt the assessment of my condition was made without appropriate clinical training. To book an appointment, I was required to complete an online form rather than arrange this directly at reception. I subsequently saw a physiotherapist two days later, who indicated they would refer me to hospital. The resulting appointment was scheduled over a month in advance, which I understand was not the practice's responsibility. Following a further injury to the same area the following week, I experienced considerable pain throughout the weekend and submitted another online form to request a doctor's appointment, which was unsuccessful. I was instead offered another appointment with the same physiotherapist, who expressed confusion about why I had been referred back to them, as their role is typically to facilitate onward referrals rather than provide ongoing treatment. The overall experience felt disorganised and frustrating.
MICHAEL G.