LG

Loz G. 2 years ago • From Google

Rating

Poor

Reception understood but appointments remain difficult

The receptionist demonstrated genuine helpfulness and appeared to grasp the circumstances well, which was much appreciated. Unfortunately, the positives conclude there. Securing an appointment with a doctor proves consistently challenging. The typical response involves being asked to ring back at 8am the following day, after which there is a strong likelihood of being directed to the walk-in centre instead. While the NHS faces significant pressures, the underlying issues appear to stem not from insufficient funding but rather from an imbalance in staffing structure, with administrative positions commanding substantial salaries whilst frontline roles such as cleaning, nursing, and medical staff remain under-resourced. The organisational hierarchy seems weighted towards management rather than operational support.

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