TS

Tamira S. 5 months ago • From Google

Rating

Bad

Reception unhelpful about digital system transition

The reception staff member I spoke with was unhelpful when I called to clarify the process following the practice's move to a new digital system. I was advised to ring back and await test results, being informed that contact would only occur if findings were concerning, otherwise documentation would be retained on file. I had, however, already accessed the reports via the patient portal some days prior. Regardless, I have a health matter requiring proper assessment independent of the test outcomes, as other treatment options may be relevant. The dismissive and inattentive approach has made it challenging to obtain suitable advice and has unfortunately created additional complications rather than supporting resolution.

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