KO

Karl O. one year ago • From Google

Rating

Poor

Reception unhelpful when medication error occurred

The clinical staff at the practice are excellent, however the reception team could be more helpful. After discovering that my repeat medication had been processed incorrectly at the surgery, leaving me without my medication, I contacted them to report the issue. I was informed that repeat prescriptions typically take 72 hours to process. I explained that I had run out of medication due to an error in how my repeat had been handled, as I had only received half of my usual amount. Despite this explanation, after waiting 24 hours I still had not received a replacement prescription. It seems reasonable that when a prescription error occurs at the practice, a new prescription should be issued the same day rather than following standard timescales. Being left without medication is concerning, and I can understand why patients become frustrated in these situations. It would be beneficial if there were a clear procedure in place to ensure patients are not left without their medication, particularly when the issue has arisen from an error within the surgery itself.

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