Springwood Surgery

I have attempted to contact the surgery on two separate occasions. Each time, I found myself positioned as caller 4 in the queue. On both instances, I waited over 45 minutes before reaching the..

The NHS appointment system feels like entering a lottery where securing a slot proves extremely difficult and the chances of success appear heavily weighted against patients.

As someone managing complex mental health conditions, I found the experience at this surgery to be disappointing and felt the service fell short of professional standards. Due to difficulties I..

The medical staff are wonderful, however the telephone system presents a significant challenge. You may need to allocate considerable time to get through. Even after reaching the front of the queue,..

After relocating from a nearby area last autumn, where I had experienced dissatisfaction with my previous healthcare provider, I have been delighted to discover that this practice demonstrates..

I have nothing but positive things to say about the care I have received. I am very satisfied with every aspect of my ongoing treatment and have great respect for all the team members at the practice.

Getting seen by the doctor once you have secured an appointment is generally a positive experience, but the process of actually obtaining an appointment presents significant challenges. The..

I experienced a urinary tract infection recently and was impressed with how promptly it was addressed. I was able to receive care on the same day I contacted the practice, and found the healthcare..

My elderly mother was unable to obtain an in-person appointment and subsequently received a diagnosis that did not reflect her actual condition. She has since developed a serious infection and..

The practice is difficult to reach by telephone, and when contact is made, the staff can come across as curt and unwelcoming.

Disappointing experience. The staff came across as dismissive and self-centred. There seemed to be a lack of honesty and consideration for patients. While waiting, I noticed another patient who..

I had a very helpful appointment today using the online consultation service, which allowed me to avoid the early morning rush that typically occurs at the practice, as I'm usually commuting to work..

We have been registered with the practice for approximately a year and have made use of several different services including nursing, medical, blood testing, and urgent care provision. All of these..

Obtaining an appointment feels like a game of chance. After numerous attempts to reach the practice, you finally get through, only to find that all available slots have already been taken. It's..

When attempting to contact the practice by phone, I experienced being placed in a queue for an extended period only to have the call disconnected just as I reached the front. This has occurred on..

Disappointing experience overall. Initially, I noticed the opening times displayed online did not match when the practice actually became available. I arrived expecting to call at 9am but discovered..

The team demonstrated a welcoming and approachable manner.

Extremely frustrating experience with appointment availability. The difficulty in securing a timely slot is concerning, as it may contribute to unnecessary emergency department visits and strain on..

Positive clinical care, disappointing front desk experience. The medical professionals provide satisfactory service and we have no issues with their work. Unfortunately, the phone system presents..

I was very disappointed with the standard of care and assistance I received from this practice following my recent hospital discharge. After leaving hospital on Thursday, I was informed that I would..