LB

Lucy B. 2 years ago • From Google

Rating

Bad

Reception unwilling to discuss reasonable adjustments

I found this practice to be deeply disappointing in their approach to patient care. Despite my need for specific accommodations due to trauma-related anxiety, the practice has shown no willingness to make adjustments that would allow me to attend appointments comfortably. This inflexibility has resulted in me being unable to access important vaccinations that I require for my respiratory health. The practice appears to prioritise patients with straightforward healthcare needs and shows little concern for those requiring additional support or reasonable adjustments. This approach has effectively prevented me from receiving necessary medical care. I feel the practice has failed to demonstrate awareness of their legal obligations regarding accessibility and support for patients with additional needs.

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