Helmsley Surgery
Lucy B. 2 years ago • From Google
Bad
Reception unwilling to discuss reasonable adjustments
I found this practice to be deeply disappointing in their approach to patient care. Despite my need for specific accommodations due to trauma-related anxiety, the practice has shown no willingness to make adjustments that would allow me to attend appointments comfortably. This inflexibility has resulted in me being unable to access important vaccinations that I require for my respiratory health. The practice appears to prioritise patients with straightforward healthcare needs and shows little concern for those requiring additional support or reasonable adjustments. This approach has effectively prevented me from receiving necessary medical care. I feel the practice has failed to demonstrate awareness of their legal obligations regarding accessibility and support for patients with additional needs.
Excellent medical facility! We feel very fortunate to have access to such attentive and supportive healthcare services!
Helmsley Surgery
Jess E.
Cannot fault this practice, which consistently provides assistance when needed. The team has been absolutely wonderful with my child. All concerns have been properly addressed. Both the pharmacy and..
Helmsley Surgery
Simon P.
Outstanding experience as always, with all team members demonstrating friendliness and exceptional support throughout.
Helmsley Surgery
Sharron S.
The clinical staff members are attentive and provide good care once you are able to secure an appointment. Previously, there were no difficulties in obtaining timely appointments, however in recent..
Helmsley Surgery
Lucy B.
I found this practice to be deeply disappointing in their approach to patient care. Despite my need for specific accommodations due to trauma-related anxiety, the practice has shown no willingness..
Helmsley Surgery
Jean L.
Excellent facility with responsive telephone services, maintaining accessibility that some other practices have discontinued. The presence of an in-house pharmacy streamlines communication between..
Helmsley Surgery
DJ S.
Called at 8am this morning and found the reception staff unhelpful. I have not previously felt compelled to leave a review about a medical practice being so uncooperative. I was visiting the area on..
Helmsley Surgery
anne m.