The Stephenson Medical Practice

It takes a considerable amount of time to reach someone by telephone at this practice.

It has been very difficult to make contact with the practice. Despite registering and attempting to reach someone by phone on multiple occasions, I have been unable to speak with anyone. My spouse..

Whenever I have required assistance, the practice has consistently provided support. The reception team has always paid attention to my concerns and the clinical staff have made time to listen and..

The receptionist at the front desk is consistently helpful.

I've consistently had positive experiences during my visits. The reception team members are as accommodating as possible. The nursing staff are excellent and I genuinely feel they demonstrate..

Disappointing experience with appointment availability. I was informed that no slots were open for a considerable period, yet immediately afterwards was advised to contact the practice the following..

There was insufficient clarity regarding the practice's holiday schedule during the festive period.

Best of luck if you find yourself needing to visit this practice.

I found the telephone waiting times to be quite lengthy and frustrating. Overall, I was disappointed with my experience at the practice.

The service at this practice has been disappointing. It is difficult to secure appointments in advance. The reception staff have seemed dismissive, particularly when mental health concerns are..

I feel there are concerns about the care I received during my visit. When I attended my appointment to discuss my health concerns, I felt the focus of the consultation was not entirely on addressing..

Friendly and supportive team members who always greet you with warmth, even in a challenging setting. All staff members, including clinical and support personnel, were attentive to my needs. I..

I submitted an online consultation request and was assessed and seen quickly by a clinician. I was very pleased with this! It proved far more convenient than the traditional phone booking method..

Utilized the online consultation service and obtained suitable care within a short timeframe. Much appreciated for the excellent support provided.

Called at midday and was assured a clinician would return the call, but when I rang back at 5pm there was still no response. The receptionist mentioned the clinician was attempting to reach me, so I..

Quick appointment availability and straightforward access to consultations.

I have been a patient at this practice since its inception and can genuinely say I have never experienced any problems. When I required assistance and guidance recently, the level of service..

The practice does offer a callback system which works reasonably well, though the alternative of waiting on hold can take up to two hours. Patients are instructed to ring at 8am to book GP..

The reception team provided an unsatisfactory experience. They were unhelpful and appeared indifferent to my concerns. I have been without an essential medication for approximately a week due to the..

Switching to this practice has been transformative for me. I feel genuinely heard and respected rather than having to struggle to get my concerns taken seriously, which was my experience elsewhere..