The Stephenson Medical Practice

Consistently supportive and accommodating.

Avoid calling to book an appointment and opt for the online consultation service instead, which works brilliantly. You can submit your request online and typically receive a response the following..

It has been very difficult to make contact with the practice. Despite registering and attempting to reach someone by phone on multiple occasions, I have been unable to speak with anyone. My spouse..

I have experienced significant difficulty in securing an appointment over an extended period of time.

I have never encountered such disappointing service anywhere. The telephone line is difficult to reach during the designated prescription slot window, and when prescriptions are left in the drop-off..

I have decided to change to a different practice as my experience has deteriorated significantly. The service was previously satisfactory, but the quality has declined considerably and has been..

It has been frustrating attempting to contact this practice.

The reception team provided an unsatisfactory experience. They were unhelpful and appeared indifferent to my concerns. I have been without an essential medication for approximately a week due to the..

The practice was once an excellent service, but it has deteriorated significantly. I would hope you don't find yourself needing to rely on it during an illness.

The practice could improve their telephone responsiveness.

Switching to this practice has been transformative for me. I feel genuinely heard and respected rather than having to struggle to get my concerns taken seriously, which was my experience elsewhere..

Poor service experience with an unhelpful approach to appointments. The practice does not offer advance booking or same-day availability. Staff absences seem frequent, and the reception team came..

I have been a patient at this practice since its establishment at this location, and previously at its former site. Throughout my time here, I have consistently received excellent care. I have been..

Best of luck if you find yourself needing to visit this practice.

The team members are approachable and consistently provide excellent assistance and support.

I have been a patient at this practice since its inception and can genuinely say I have never experienced any problems. When I required assistance and guidance recently, the level of service..

I have no complaints about this practice. The team has been genuinely supportive and empathetic throughout my care. I've felt heard and valued during my appointments. I'm currently receiving..

Quick appointment availability and straightforward access to consultations.

Friendly and supportive team members who always greet you with warmth, even in a challenging setting. All staff members, including clinical and support personnel, were attentive to my needs. I..

Whenever I have required assistance, the practice has consistently provided support. The reception team has always paid attention to my concerns and the clinical staff have made time to listen and..