Mytton Oak Medical Practice
LH
Levi H. 4 months ago • From Google
Poor
I relocated from my previous practice some time ago and have generally had a satisfactory experience at this surgery. Today I attended for a routine appointment to discuss my ongoing back condition, which I understand will require ongoing management. My prescription was sent to my usual pharmacy. Upon visiting the pharmacy to collect my medication, I was informed they were unable to fulfil the prescription due to a current shortage affecting several pharmacies in the area. The pharmacy indicated they had already notified the practice of this supply issue. As a patient, I then needed to contact the practice to request an alternative formulation of my medication to ensure I could obtain what I need. When I called back, the receptionist advised that the clinician was unavailable and suggested I could wait in the call queue, though I requested a callback instead given the circumstances and the time I had already spent travelling. I was told there was no guarantee a callback would be provided that same day. I feel this places an unreasonable burden on patients to resolve issues that fall outside their control. I have concerns about how this approach might affect more vulnerable or elderly patients who may find it particularly difficult to navigate these situations.
Kim R.