New Queen Street Surgery

Had a really useful conversation today. Much appreciated.

The clinician I saw was very good. They listened to me carefully, demonstrated considerable thoughtfulness, and were approachable and easy to talk to. The experience was comparable to previous..

I managed to get through after waiting 27 minutes, despite being 6th in the queue. The receptionist was very pleasant and my issue was resolved satisfactorily.

The team demonstrated excellent responsiveness and a compassionate approach throughout my interactions. When I submitted requests through the online system, I received prompt replies. I was kept..

The car park had limited availability. Upon arrival at the surgery, there were approximately 6 people seated in the waiting area, which is typical for this practice. However, the check-in display..

The clinical staff members were outstanding. They demonstrated exceptional efficiency by consolidating three separate appointments into a single session, which benefited both me and the practice...

Efficient and welcoming experience

I attended an appointment for a vaccination and experienced no delay. The procedure was completed quickly. The team members were friendly and welcoming throughout.

Excellent service - when my child became unwell in the waiting area, the reception staff member was wonderful in promptly providing a sick bowl and checking on their wellbeing, as well as alerting..

The clinician who performed the hand procedure was very pleasant and completed the treatment in an efficient manner.

I attempted to contact the reception team by phone but found myself in a queue and had to abandon the call due to time constraints. I subsequently used an online platform and received a prompt..

Straightforward and well-organised.

I attended an appointment yesterday and the clinician was excellent with me. They listened carefully to what I had to say and provided genuinely helpful support. I'm very satisfied with the practice..

The appointment did not provide the assistance I was hoping for.

I was very pleased with how my telephone consultation was managed, demonstrating compassion, thoughtfulness and kindness. All relevant matters were addressed thoroughly and I feel satisfied with the..

When utilizing the online appointment system, it provides a very swift response; however, this approach is not suitable for those who may have difficulty accessing internet services, such as older..

Outstanding experience with exceptionally helpful and compassionate care. The clinician demonstrated excellent understanding and conducted a comprehensive consultation.

The receptionist demonstrated helpfulness throughout our visit. The clinician we saw was exceptionally pleasant and made us feel at ease, taking time to listen to our concerns and providing..

Disappointing experience overall. The service lacked attentiveness and thoroughness in addressing my needs. For a healthcare facility, the standard of care provided fell short of what I would..

I visited the practice to discuss my test results with reception staff. While I was there, I overheard another team member making negative comments about parents, suggesting that some are seeking..