Stenhouse Medical Centre
Scott B. 2 years ago • From Google
Great
receptionist actually listened to my concerns yesterday
Building on my earlier feedback (which may have been overly critical), I attended an appointment recently and was thoroughly impressed with my visit to Stenhouse. The reception team demonstrated genuine care, empathy and gave my worries their full attention. The NHS has faced mounting strain due to government budget reductions since 2010 and insufficient GP recruitment and training, which explains why securing appointments has been challenging for me in the past (a classic case of supply falling short of demand). There have been occasions when reaching the receptionist proved difficult, and once connected, I've had to emphasise how urgent my situation was to get seen. Stenhouse has introduced a callback request system (allowing you to retain your queue position) which has made a real difference. I've been attending Stenhouse since childhood and the team has consistently shown great support. In 2018, for instance, I experienced kidney stones causing excruciating pain. I managed to get a same-day appointment and received a morphine injection, after which the GP arranged an MRI scan at QMC that very afternoon. That's faster than what you'd typically experience through private medicine. Overall, the GPs and reception team perform brilliantly, and I sincerely hope upcoming governments will address the funding and staffing shortfalls that patients desperately require.
I rarely leave negative reviews, but I feel compelled to now. Last year I experienced persistent coughing and swollen gums for three months. Getting a 10am appointment was nearly impossible due to..
Stenhouse Medical Centre
Kim L.
Given all the unfavorable press surrounding the supposedly dreadful NHS, I want to say that the team at Stenhouse Medical Centre are absolutely wonderful and compassionate individuals. The..
Stenhouse Medical Centre
helen f.
The team consistently demonstrates helpfulness, and I receive my requested appointments nearly every time. When they're unable to accommodate my preferred slot, they always explain the reasoning and..
Stenhouse Medical Centre
Emma B.
After switching from Highcroft (a terrible experience!), I can genuinely say that Stenhouse has surpassed what I hoped to find in a new medical practice! The front desk staff are consistently..
Stenhouse Medical Centre
Steph D.
I've been a patient at this medical practice for quite some time, and despite the challenges they face, the staff has consistently shown kindness and support to both me and my loved ones. I'd like..
Stenhouse Medical Centre
Ash A.
When my 2-year-old daughter came down with an illness, we reached out to Stenhouse Medical Centre around 5:30 pm. We were pleasantly amazed when Dr. Joanne Carey called us back right away and..
Stenhouse Medical Centre
Joy W.
I've been a patient at this practice for roughly 18 years, along with my daughter. Throughout this time, I've experienced numerous mistakes, dismissive responses, and was even reported to social..
Stenhouse Medical Centre
lisa r.
I may be relocating soon and was dismayed to discover the unfavorable ratings for medical practices in that region. I was equally taken aback by the low scores associated with Stenhouse. My family..
Stenhouse Medical Centre
Kouri M.
Steer clear of this place. They'll run endless blood work on you even if you're in critical condition, and that's about it 🙃 The physicians here seem incompetent and completely indifferent to..
Stenhouse Medical Centre
Chris H.
This website is managed with remarkable ineptitude. Nearly every encounter involves mistakes in paperwork, operations, and staff performance, forcing us to always prepare backup arrangements for any..
Stenhouse Medical Centre
janine v.
I've generally had positive encounters at this medical practice and my healthcare concerns have typically been addressed satisfactorily. Nevertheless, my latest appointment left me feeling somewhat..
Stenhouse Medical Centre
Sam S.
I would strongly encourage everyone to visit Stenhouse Medical Centre. The entire team, including receptionists, nurses, and physicians, deserves praise. The staff members are approachable and..
Stenhouse Medical Centre
Simon W.
It's already challenging enough for me to overcome my anxiety just to schedule an appointment, and then I have to deal with the unnecessary mask requirement still being enforced. They kept..
Stenhouse Medical Centre
Ian W.
You know, the receptionists can be a bit grumpy sometimes, but honestly, I'd probably be the same way if I dealt with so many people. The actual doctors are great though. My partner saw Doctor Carey..
Stenhouse Medical Centre
Ruth S.
Outstanding care provided by the entire team, particularly the physician who looked after my mother during her medical treatment while she was away from her regular doctor in Otley.
Stenhouse Medical Centre
Steve C.
Attempted to reach the office daily during the week of February 17th, with wait times consistently between 18-23 people in the queue at 8am. Finally got through on the 20th and requested a callback,..
Stenhouse Medical Centre
claire s.
I've been coming to this practice since I was a child, and my experience remains excellent now that I'm grown. I've started taking advantage of their digital platform, which is intuitive and beats..
Stenhouse Medical Centre
Theresa S.
Fortunately, I haven't needed to visit often. On the occasions I have gone for serious matters, they've been excellent. I had to go today because I've been feeling unwell for over a week. I called..
Stenhouse Medical Centre
Chris C.
I was referred to a gastroenterologist back in November, but I've had no luck getting in touch. I attempted to message through the online portal, but it showed as unavailable. I tried the NHS app to..
Stenhouse Medical Centre
Daniel N.
**update** - following the circumstances detailed below and persistent disregard shown to my daughter, we now face the possibility of my daughter sustaining kidney damage despite repeatedly voicing..
Stenhouse Medical Centre
Two i.