Stenhouse Medical Centre
SB
Scott B. 2 years ago • From Google
Great
Building on my earlier feedback (which may have been overly critical), I attended an appointment recently and was thoroughly impressed with my visit to Stenhouse. The reception team demonstrated genuine care, empathy and gave my worries their full attention. The NHS has faced mounting strain due to government budget reductions since 2010 and insufficient GP recruitment and training, which explains why securing appointments has been challenging for me in the past (a classic case of supply falling short of demand). There have been occasions when reaching the receptionist proved difficult, and once connected, I've had to emphasise how urgent my situation was to get seen. Stenhouse has introduced a callback request system (allowing you to retain your queue position) which has made a real difference. I've been attending Stenhouse since childhood and the team has consistently shown great support. In 2018, for instance, I experienced kidney stones causing excruciating pain. I managed to get a same-day appointment and received a morphine injection, after which the GP arranged an MRI scan at QMC that very afternoon. That's faster than what you'd typically experience through private medicine. Overall, the GPs and reception team perform brilliantly, and I sincerely hope upcoming governments will address the funding and staffing shortfalls that patients desperately require.
T S.