LG

L G. 9 months ago • From Google

Rating

Excellent

Receptionist actually treated me like a person

Perhaps it was fortunate timing, but for the first time in quite a while the receptionist demonstrated genuine professionalism and courtesy, which was genuinely surprising. I had almost forgotten what it was like to encounter reception staff with competent interpersonal skills. The experience was pleasant. The clinical staff member who showed me through to the consultation room was equally professional and welcoming. It was quite unexpected. I've seen other feedback about this practice and can understand where those comments come from, though it's possible different team members were on duty during my visit, or perhaps I simply had a fortunate day. On my first visit to the practice, I found the overall experience to be positive and satisfactory.

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