AS

Ahmed S. 2 years ago • From Google

Rating

Bad

Receptionist attitude made getting appointments difficult

I have been a patient at this practice since childhood and have consistently experienced excellent care from the clinical staff. However, I have found the reception service to be significantly lacking. I have attempted to contact the practice repeatedly over the course of a week without success in securing an appointment. Additionally, I was advised by NHS 111 to request a referral to hospital, which I communicated to reception. The receptionist responded dismissively to this information and ended the call abruptly. Given that I require a referral to proceed with hospital care, this situation has been frustrating. I would suggest that potential new patients carefully consider their options before registering with this practice.

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