Fenham Hall Surgery

I felt that the staff member I spoke with was unhelpful and dismissive when I came in with concerns about my child's recent illness. I was seeking clarification about treatment options and why a..

The appointment system at this practice requires significant improvement.

Accessing appointments at this practice is extremely challenging. Even when health concerns appear time-sensitive, direct telephone contact with a staff member is not available. Instead, patients..

I scheduled an appointment several weeks ahead for travel-related medical preparations, and it was the earliest available slot. I arrived ahead of time, but was informed that the healthcare..

This medical practice is really good with amazing staff, and you can also get an emergency appointment on the same day. They also send you a reminder a week and a couple of days before your..

Unfortunately, aside from one or two members of the administrative team, the practice has significant shortcomings. Obtaining appointments proves challenging, and I have found the staff approach to..

This surgery appears to be declining in quality. I experienced significant difficulty reaching the practice by phone, and I noticed the lines seemed unavailable during certain midday hours. The..

I have been a patient at this practice for many years. This is the second occasion on which I have been unable to secure an appointment for a ear-related condition, and on the previous instance the..

I requested an appointment and was instructed to complete an online form via a link provided by the surgery. During my interaction with the reception staff, I felt the service lacked warmth. Once I..

Outstanding experience at this practice. The entire team demonstrated helpfulness and efficiency throughout. Much appreciated.

I have had one excellent experience at this surgery since becoming a patient several years ago, and that was with a clinician who genuinely engaged with me and made me feel valued and heard. I have..

The practice appears to be primarily staffed by administrative and nursing personnel, with limited availability of medical practitioners.

An excellent medical practice with caring and responsive healthcare professionals and administrative staff. I have consistently had positive experiences throughout my time as a patient there.

I have consistently experienced professionalism, courtesy, and compassion from the staff members at this medical practice. I would readily suggest this practice to anyone considering registering as..

I would rate this practice extremely poorly if possible. When I contacted them to arrange an appointment with a GP, I was directed to attend a walk-in centre instead. I questioned the value of being..

The practice appears to show inconsistency in how appointment availability is offered to different patients. There are concerns that certain individuals may receive preferential access to..

I contacted the surgery this morning to inquire about obtaining documentation from my healthcare provider to submit to my employer or educational institution as evidence of my health concerns,..

I would prefer a zero star rating if possible. The telephone lines are consistently unavailable, with no one answering calls or the line being perpetually busy.

I'm really pleased with this practice and here's what makes the difference. I'd been dealing with a persistent skin condition for over a year, and at my previous surgery I felt dismissed—they kept..

If I could leave zero stars I would. The attitude of the front desk staff and the lengthy waiting times are deeply disappointing. It would be advisable to consider switching to a different practice...