Armley Moor Health Centre
AS
Andrew S. 4 years ago • From Google
Bad
I am extremely frustrated with the reception staff making clinical decisions on my behalf and preventing me from speaking directly with my doctor. Additionally, I was asked highly sensitive questions that should have remained confidential between myself and my healthcare provider. This is deeply concerning. I have had to lodge a complaint with the NHS to progress my treatment, which could have been completed many months earlier. The reception team's conduct has been seriously inadequate, and they should receive formal guidance about the boundaries of their role, including that they cannot make decisions about appointment allocation or ask certain types of questions. Their actions have negatively impacted my health, and I am considering pursuing legal advice regarding potential negligence. I was advised by a clinician that if this happens again, I should request to speak with a senior staff member. I was left waiting for an extended period before being admitted to hospital as an emergency, where I was told immediate admission was necessary. During those months of delay, my condition deteriorated significantly, resulting in serious complications and permanent changes to my quality of life. The hospital provided appropriate emergency care once I was admitted, but the delay in initial assessment and treatment at the GP surgery level was unacceptable. The reception staff should not have been making medical judgments or requesting personal health information. This situation could have been prevented with proper triage and clinical assessment at an earlier stage. I have submitted a complaint against the GP surgery specifically, as I believe the delay in care at that level was the critical failure. I now require ongoing medication and must be extremely cautious around others with infections due to my compromised health status. The long-term consequences of this delay have significantly affected my wellbeing and independence.
Irene Bendler