Red House Medical Centre
Christine H. 3 years ago • From Google
Bad
Receptionist blocked access to prescribed emergency medication
I have been a patient at this practice for many decades and have never felt compelled to leave a review until now. I was prescribed a strong pain medication eighteen months ago by my specialist doctors for a serious spinal condition that developed following an accident. Due to underlying respiratory issues, I am unable to have surgery and must rely on this prescribed medication to manage my condition. The prescribed dosage is intended to be taken regularly throughout the day. My mobility is severely limited and I struggle with basic daily activities. I am experiencing significant chronic pain and breathing difficulties and am trying to access the relief I need. Without my regular medication, I have resorted to over-the-counter alternatives, which has resulted in a chest infection developing. I contacted the practice to request my emergency medication that was prescribed by my respiratory specialist, as my oxygen levels are low and I am using breathing support equipment. I am struggling to manage basic tasks and feel unable to attend appointments or access services independently. I am extremely distressed by this situation. Throughout my many years with this practice, I have rarely needed to attend appointments. I feel this matter requires discussion with a qualified healthcare professional rather than administrative staff, and I believe the practice has a responsibility to provide appropriate care and support to all patients. I am deeply disappointed by how this has been handled.
It is extremely difficult to secure an appointment at this practice. When callbacks are promised, they do not materialise as expected. This has been a source of frustration.
Red House Medical Centre
Rafał M.
This practice has been deeply disappointing for me. I experienced significant difficulties several years ago that had serious consequences for my family, and I have continued to attend here despite..
Red House Medical Centre
Laura G.
It would be helpful if patients had more opportunity to speak when they call the practice. The staff could be more attentive, and there was an incident where a suggested remedy did not agree with..
Red House Medical Centre
Shannon S.
I had no difficulty contacting the surgery to arrange an appointment, as I was able to get through without issue and the reception staff member was friendly and courteous. During my visit, the..
Red House Medical Centre
christine H.
I have been a patient at this practice for many decades and have never felt compelled to leave a review until now. I was prescribed a strong pain medication eighteen months ago by my specialist..
Red House Medical Centre
Steven F.
The practice was satisfactory until 2018, after which the experience deteriorated. Recently, my prescription was reduced for the third occasion without prior notice or consultation, which was..
Red House Medical Centre
Jackie J.
It's a satisfactory neighbourhood medical practice.
Red House Medical Centre
Clare M.
Excellent service today. The clinician was very helpful during my recent visit.
Red House Medical Centre
Nicola C.
The approach taken by reception staff when patients attempt to book appointments leaves much to be desired. While the clinical staff provide excellent care during consultations, the front-of-house..
Red House Medical Centre
David C.
I joined this surgery with my parents when I was 10 years old and I am 80 now. It was located on a well-known avenue and was run by a wonderful doctor along with another practitioner. His son joined..
Red House Medical Centre
Bailey B.
The poorest medical practice I have encountered. Healthcare professionals who decline to provide assistance. Reception staff who display unhelpful demeanours, and in my view seem indifferent to..
Red House Medical Centre
Lee L.
Was unable to receive an appointment due to a disagreement regarding personal protective measures. This situation has persisted for an extended period and felt like an unreasonable restriction on my..
Red House Medical Centre
Mj R.
My mother-in-law experienced difficulty breathing and was advised by the surgery to contact 111. We accompanied her to accident and emergency where we waited for approximately three hours, only to..
Red House Medical Centre
Allyson C.
After a difficult experience with a clinician at this practice, I decided to book an appointment with another doctor. This appointment was a welcome change, and I was very pleased with the care I..
Red House Medical Centre
Sanah J.
I have been attempting to contact the practice since early morning and have been redirected to the NHS 111 service. As someone with a chronic health condition requiring ongoing medication, I find it..
Red House Medical Centre
Kyle B.
I appreciated being referred to the emergency department, which led to my diagnosis. I felt that the referral was appropriate, as I was concerned that my symptoms might otherwise have been dismissed..
Red House Medical Centre
Gail C.