CH

Christine H. 3 years ago • From Google

Rating

Bad

Receptionist blocked access to prescribed emergency medication

I have been a patient at this practice for many decades and have never felt compelled to leave a review until now. I was prescribed a strong pain medication eighteen months ago by my specialist doctors for a serious spinal condition that developed following an accident. Due to underlying respiratory issues, I am unable to have surgery and must rely on this prescribed medication to manage my condition. The prescribed dosage is intended to be taken regularly throughout the day. My mobility is severely limited and I struggle with basic daily activities. I am experiencing significant chronic pain and breathing difficulties and am trying to access the relief I need. Without my regular medication, I have resorted to over-the-counter alternatives, which has resulted in a chest infection developing. I contacted the practice to request my emergency medication that was prescribed by my respiratory specialist, as my oxygen levels are low and I am using breathing support equipment. I am struggling to manage basic tasks and feel unable to attend appointments or access services independently. I am extremely distressed by this situation. Throughout my many years with this practice, I have rarely needed to attend appointments. I feel this matter requires discussion with a qualified healthcare professional rather than administrative staff, and I believe the practice has a responsibility to provide appropriate care and support to all patients. I am deeply disappointed by how this has been handled.

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