Wingate Medical Centre
WA
Worrall A. 2 years ago • From Google
Average
Medical professionals excel in their responsibilities, but there can be shortcomings with the reception staff. Occasionally, they provide insufficient information about the status of prescriptions, often merely stating that it’s unavailable. For instance, I visited the pharmacy where I had previously collected my medication under the impression that it had been sent there. Instead, I found myself in a frustrating situation—like chasing after something elusive—only to discover that my prescription wasn’t actually at the pharmacy. Now I'm left waiting for delivery via courier service after running out of tablets on Monday. It sometimes feels as though they do not fully grasp their duties; rather than assisting patients effectively, they seem focused on hastily clearing lines to feel accomplished themselves. It's essential for them to empathize with individuals who experience anxiety and recognize how such situations impact us emotionally instead of casually dismissing concerns by saying “it's gone.” This lack of understanding is quite frustrating for me and many others dealing with similar issues.
Jozef D.