Knoll Medical Practice

My request for a virtual consultation with a clinician for a face-to-face appointment was declined, and an appointment with a specialist was scheduled for three weeks later. This appointment was..

The reception staff came across as unwelcoming, and securing an appointment proved to be quite challenging. This was a frustrating experience overall, and I would advise others to be prepared for..

Like other feedback received, this practice has created significant barriers to obtaining appointments. The online consultation system presents considerable challenges—while advertised as available..

I have found this medical practice to be excellent since recently relocating to the area. The facility is contemporary and well-maintained, and the turnaround for appointments is consistently swift...

I cannot express enough gratitude to this practice. My family has been attending for many years and consistently experiences positive interactions from the moment we contact the surgery through to..

It is extremely difficult to secure an appointment at this practice. When one does become available, consultations are conducted remotely and require an extended waiting period. The overall..

I continue to receive good service from this practice, beginning with courteous and welcoming guidance from the reception team during my phone call. On this occasion, I did not require an in-person..

I would like to express my gratitude to the practice for the outstanding care and support I received during my recent visit. Following completion of an online consultation, I was promptly contacted..

My husband was only able to secure one in-person consultation regarding his leg and abdominal discomfort, with subsequent appointments about his pain being conducted remotely or by telephone. He..

I found the service to be quite disappointing. It was notably different from my experience at my previous practice in Greenhithe. I made multiple attempts to book an appointment to address a..

We recently joined this practice and are very pleased with our experience. The front desk staff are friendly and welcoming, and we found it straightforward to book an in-person consultation with a..

The practice now only offers online appointments. I have been attempting to secure an appointment for several weeks, but the online booking system consistently shows as full. This has been the case..

This practice is discouraging. There are difficulties booking appointments, and while they direct patients to use their online system, the online platform appears to have technical issues. Staff..

I found the reception experience at this GP surgery to be quite disappointing. The staff interactions felt unwelcoming, with a manner that came across as unhelpful and lacking in warmth. This was..

I am extremely disappointed with the telephone reception staff once again. I submitted a prescription request for myself and a family member several days ago. When I contacted the pharmacy to..

I recently visited the practice several times with my young child, and every appointment ran punctually or very close to the scheduled time. Both the reception team and the clinical staff..

I had a really positive experience with my podiatry appointment today. The clinician was thorough, kind, and took the time to carefully listen to my concerns without rushing. Their explanations were..

Attempted to arrange a vaccination appointment but was instructed to contact the practice by telephone. The wait time on the call exceeded 40 minutes. A self-service booking option would have been..

I was unwell, and the practice assisted me in recovering. Despite facing significant pressures and resource constraints within the healthcare system, the team demonstrated dedication and..

The service was disappointing and difficult to access. I struggled to secure an appointment through the standard booking process, as the reception staff repeatedly suggested using the online system..