IT

Ian T. 3 years ago • From Google

Rating

Average

Receptionist defensiveness makes access harder

I have experienced good quality care at this surgery, however accessing appointments and maintaining continuity with the same healthcare provider from previous visits has become increasingly challenging. The reception staff can sometimes come across as defensive when handling patient enquiries. Seeking healthcare should not require confrontation or leave patients feeling like they are viewed as an inconvenience rather than valued individuals requiring support.

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