GS

Graham S. one year ago • From Google

Rating

Bad

Receptionist didn't listen to my actual problem

Obtaining an appointment with a doctor has become extremely challenging. The process often involves being directed to a nurse consultation, which frequently proves ineffective because the initial assessment by reception staff appears insufficient, resulting in your concern being categorised too broadly. This means you then need to wait for a nurse to contact you, only to be referred onwards to a doctor as the issue falls outside their scope. The entire experience feels unnecessarily prolonged and inefficient.

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