II

Ivy I. one year ago • From Google

Rating

Bad

Receptionist didn't listen to my concerns

I found the interactions with the clinical and administrative staff to be deeply unsatisfactory. As trained professionals, I would have expected you to offer your expert guidance rather than leaving me to navigate this alone. If I had the knowledge and resources to pursue testing independently, I would pursue it myself. I feel that my concerns have not been adequately heard or addressed throughout my time as a patient here. Rather than providing support, my experiences have left me feeling more anxious and distressed. This situation has become the final point for me, and I am now seeking care elsewhere. I believe that even when certain options fall outside standard NHS provision, there remains a responsibility to offer professional insight and direction to patients who need it.

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