Helme Chase Surgery - The James Cochrane Practice

This practice was once excellent, but my experience deteriorated significantly. I experienced multiple diagnostic difficulties over several visits before eventually receiving a referral that led to..

It is extremely difficult to reach anyone at this practice due to lengthy waiting times. The internal communication between team members appears to be poor, resulting in a lack of clarity about..

Thank you for all your help and care when my partner received their serious diagnosis. Very much appreciated.

This practice was disappointing as it took several months to address a medication adjustment request, which ultimately proved unsuccessful. Following this, I was directed to register elsewhere, and..

I've had to attend the practice several times over recent months. Being able to discuss my concerns with my GP beforehand has been beneficial, as it allows me to explain what's been happening before..

The practice maintains an excellent level of care for my grandfather.

What I initially expected to be a straightforward repeat prescription request became unexpectedly complicated due to technical and access issues. After persisting and making a phone call, I was..

The reception team members appear understanding and patient when dealing with patients who occasionally become upset during their interactions, whether those conversations happen in person or over..

I attempted to contact the practice multiple times to seek clarification regarding my health matter. Each time I called, I received an automated message stating that the line was not currently..

The team here were welcoming and the clinical staff provided useful assistance.

The receptionist was unhelpful and ended the call very quickly, which felt dismissive of my needs.

I have needed to get in touch with and attend the surgery on a couple of occasions during 2024 and I must say I have been extremely impressed. Throughout the entire process, from my first phone call..

Excellent clinical staff. However, the current appointment system leaves much to be desired. Being required to have an initial phone consultation before booking a face-to-face appointment feels..

Why does it take more than 48 hours for a GP to authorise a prescription that has been forwarded from a specialist eye hospital? The specialist centre are the experts and it should be routinely..

The doctors and staff have all been wonderful to deal with. Occasionally there can be a delay in securing an appointment for non-urgent matters, though this seems to be a common issue across..

I have become quite frustrated with this surgery. Having been a patient for approximately two decades, I have witnessed what feels like a gradual decline in certain areas over that time. I am..

Once you eventually manage to get an appointment, the clinical staff are excellent.

The service provided fell short of expectations.

The reception staff provided inconsistent information when contacted about travel immunisations. Upon visiting in person and submitting the necessary paperwork, we were unable to proceed with..

Excellent clinical staff who provided wonderful support, guidance and care. However, the recently introduced appointments system is deeply disappointing. The decision to implement such an..