Thaxted Surgery
Jack G. 15 days ago • From Google
Bad
Receptionist dismissal made my health worse
I have experienced significant frustration with my interactions at this surgery over an extended period. The reception staff have often seemed dismissive and unhelpful, particularly when I have raised concerns about ongoing issues. For years, I have attempted to have blood test results properly reviewed and investigated. On a previous occasion, the stress of feeling unheard led me to stop pursuing the matter as it was affecting my wellbeing. I am currently facing similar difficulties — being directed between different communication methods, told to email then call then book appointments, without reaching a resolution. I can access results in my own medical records that the surgery has stated do not exist. When two clinicians examined this, they were unable to reach agreement on what the records show. I have been left to chase the matter myself. Booking appointments has also proven problematic. The available slots have consistently fallen during times that conflict with my personal commitments, such as school hours. When I explained this difficulty, the receptionist expressed frustration and indicated that multiple options had already been offered. I suggested that a note could be passed to my GP instead, which seemed a more efficient use of resources, but this request was declined. I have found one particular member of reception staff to be especially unhelpful. When I explained that this situation had persisted for years and had previously caused me enough stress to abandon my efforts, the response was dismissive in tone, suggesting the matter was not urgent. Additionally, I have been charged on two occasions for the provision of documents by the surgery, which I believe should not incur a fee.
I have nothing but praise for all the staff at this practice. I couldn't believe I received a phone call in the evening from a clinician who was kind and put my mind at ease. The reception team are..
Thaxted Surgery
Mishy M.
This practice falls significantly short of expected standards regarding patient care and duty of care obligations. The approach taken by both reception and clinical staff appears dismissive and..
Thaxted Surgery
Mitchell M.
I recently visited a local doctor's surgery and had the pleasure of receiving excellent service from a member of the clinical team. From the moment I walked in, I was greeted with a warm and..
Thaxted Surgery
jenny g.
I attended this practice last year and have continued to receive care here since then. The entire team is wonderfully warm and supportive, creating a genuinely friendly atmosphere. I would certainly..
Thaxted Surgery
Harry E.
Throughout the decade that my spouse and I have been registered at this practice, we have consistently experienced outstanding service from all members of the team. We feel fortunate to benefit from..
Thaxted Surgery
Ron B.
The finest medical practice I have ever had the opportunity to be a patient at.
Thaxted Surgery
Geraldine T.
The practice demonstrates wonderful kindness and excellent organisation. They are doing outstanding work. Much appreciated!
Thaxted Surgery
Aimie D.
Excellent medical practice with a welcoming atmosphere and efficient service. The reception team were particularly pleasant and accommodating. Much appreciated.
Thaxted Surgery
Jay S.
What a fantastic caring practice. All of the staff, the lovely receptionists, clinicians and nurses are all wonderful. We are very fortunate to have such an excellent surgery in our area! A special..
Thaxted Surgery
Anna R.
I'm so fortunate to have access to this practice! The entire team, from front desk staff to clinical professionals, are all wonderfully friendly and approachable! My daughter even enjoyed her recent..
Thaxted Surgery
Ross P.
It is consistently difficult to obtain an appointment at this practice.
Thaxted Surgery
Esam B.
Excellent NHS public service provided by the clinical team and all staff members.
Thaxted Surgery
H B.
I was deeply upset by how I was treated during a phone call this afternoon. The first time I have ever ended a phone call feeling tearful. The receptionist was very rude to me, hurried me off the..
Thaxted Surgery
Kathleen B.
Excellent, I feel fortunate to have access to such a high-quality practice with a wonderful team throughout. Much appreciated.
Thaxted Surgery
Greg G.
Recently relocated to the area with a family health history to monitor. Was informed that blood tests would be arranged. Attended the appointment on Wednesday and could view the results through my..
Thaxted Surgery
karen t.
I was referred for an imaging scan and had to wait approximately seven days to receive the results. Upon contacting the practice to inquire about my findings, I was given the information, however it..
Thaxted Surgery
Jack G.
I have experienced significant frustration with my interactions at this surgery over an extended period. The reception staff have often seemed dismissive and unhelpful, particularly when I have..
Thaxted Surgery
Matthew P.
I'm writing this review on behalf of my mother, who felt let down by her recent experience with a member of the nursing staff at the practice. She had scheduled an important routine annual health..
Thaxted Surgery
Christina I.
The entire team, including clinical staff, support personnel, receptionists and all other members of the practice, delivered an excellent standard of care and service. Thank you.
Thaxted Surgery
Minerva F.
I attended an appointment this morning to review the results of a blood test from several weeks prior. As I had limited availability due to upcoming travel plans, I was keen to obtain the results..
Thaxted Surgery
Jane C.