James Street Group Practice

I attended this practice for a considerable period before relocating. My experience with some of the clinicians was disappointing. One particular doctor's assessments did not identify my condition..

Always so efficient with my appointments, never had any issues, the clinical staff have always been compassionate and empathetic:)

I appreciate the care provided.

I am quite dissatisfied with this medical practice. Obtaining access to clinical staff is challenging and it proves very difficult to receive adequate medical care when required. Throughout my..

I have found it very difficult to secure a face-to-face appointment at this practice. When I mentioned to the reception staff that I had been requesting an in-person appointment for several months,..

This five-star rating is specifically for one particular clinician who is an exceptional doctor and nothing is ever too much trouble. The only drawback is that it can be quite challenging to secure..

Attempted to book an appointment regarding significant hip discomfort without success. Observed an older individual who had experienced a fall also being unable to access care. The team appeared..

Attempted to arrange an appointment for routine blood work and blood pressure monitoring as recommended by the cancer specialist at the hospital. Called the surgery and experienced a lengthy wait in..

I was asked to call back at eight and waited for 45 minutes. Additionally, if there are issues, patients must walk to collect prescriptions and then travel to the pharmacy, which seems unnecessarily..

It's quite frustrating really, as you need to arrive early in the morning if you want to secure an appointment, and trying to book one over the phone is equally challenging. It would be preferable..

Accessed the updated appointment booking system to schedule a visit. Received a call back within a few hours and was seen at the practice without delay. The communication was excellent throughout..

The single star rating reflects the reception team, who despite what must be a challenging role, remained courteous throughout. The clinical staff continue to be difficult to access following..

Still waiting to receive notification about scheduling my vaccination appointment. I'm in my sixties and haven't heard anything yet, while I understand other local surgeries are already vaccinating..

The phlebotomist was excellent and demonstrated both helpfulness and understanding throughout the appointment.

Obtaining test results has proven to be quite challenging. I received a missed call and a message asking me to contact the surgery regarding my results. When I called at approximately 3pm the..

I attempted to request my repeat medications through the app, but I noticed that only 2 items are currently set up on repeat. Despite requesting multiple times that the remaining medications be..

We had a really disappointing experience when attending an appointment with very short notice. My partner forgot to bring a mask due to the rushed circumstances, and upon arrival was spoken to in a..

I had arranged a telephone appointment to go over some test results, having been given a small green note confirming the new appointment system. Unfortunately, the call never came through on the..

Attended an appointment with two health concerns impacting my daily life, but was informed that only one could be addressed, requiring me to prioritise which issue to have investigated. I have been..

The service has been consistently disappointing with each interaction seeming to deteriorate further. On this occasion, I simply needed a repeat prescription for a medication I have been taking for..