Birbeck Medical Group

Excellent healthcare facility. All clinical staff members have been outstanding and have approached every appointment and discussion with genuine care and attentiveness. Despite being a busy..

I have been fortunate not to require my GP practice frequently over time, but following a recent period of illness, I have found nothing to criticise about this practice whatsoever. As someone who..

I attempted to book an appointment for a family member at the requested time, but was unable to reach the practice by phone. Despite multiple attempts, the line remained unavailable and no..

I attempted to contact the medical practice this morning to arrange an appointment for my partner, who had been experiencing health issues for approximately two weeks. I began trying to reach them..

Attended for a routine health check today. The appointment ran on schedule. The staff member was very pleasant and professional. However, I observed that the building entrance appeared quite dirty..

Struggling to access appointments despite having multiple ongoing health concerns. Feel largely unsupported and left to manage independently. Would benefit from having a consistent healthcare..

I have been attempting to contact the practice by telephone to arrange an appointment or speak with a clinician regarding a family member's health concerns. Since calling at 8.25am, the line has..

It was straightforward to arrange a telephone consultation through the online system and connect with a clinician of my preference. The healthcare professionals I have interacted with throughout the..

The entire team demonstrates friendliness, compassion and professionalism throughout their work. The practice operates at high capacity, which means you may not always be able to see your preferred..

The reception team members are excellent at handling enquiries and responding helpfully, unlike certain individuals who seem to overstep their role. It's understandable that wait times can be longer..

The receptionist informed me on two occasions that the GP would contact me, but I did not receive the expected call. I found this experience to be unprofessional.

The only thing I can say is that the experience was quite disappointing!

This practice has been a disappointing experience, with repeated administrative errors and unprofessional conduct. During a recent phone call, I was left on hold while staff members were audibly..

The handling of patient confidentiality by administrative staff has been deeply concerning. There appears to be a troubling pattern of discussing patient information outside of professional..

A reasonably satisfactory NHS practice with good service and fairly prompt appointments. The facility is well-resourced and equipped. My experiences have been varied over time, though on balance I..

My partner recently called the practice to update some information, and the receptionist who answered the phone was quite rude. Her manner was dismissive, and she seemed unwilling to take the time..

I cannot fault this medical practice. Whenever I or my family members have required medical assistance, it has consistently been accessible. The clinical staff and administrative team are excellent,..

I attempted to schedule an appointment and described my symptoms to the receptionist, who advised me to call back the following day to complete the booking. However, I subsequently required..

I submitted an online form requesting a callback regarding my medication and received an inappropriate and discourteous text message in response. Rather than receiving the expected callback, I have..

The level of care and attention provided to patients fell significantly short of expectations.