The Vine Medical Centre

I have been a patient at this practice for many years, but I recently experienced an unusual encounter with a clinician who suggested that waiting times for specialist appointments within the NHS..

Seems to have too many patients for the number of staff Communication ( including Anima) is pretty hopeless No appointments available within 4 weeks and likely to be cancelled at the last minute..

Had a really distressing and upsetting experience at my appointment this morning. The reception staff came across as unkind and lacking in empathy, which was particularly difficult given my..

I was directed to this facility through the out of hours service when my usual practice had no available appointments. The clinician I consulted was exceptionally compassionate, took genuine time to..

The appointment availability at this practice is disappointing. The waiting period to see someone is far too long and causes genuine frustration, particularly when prompt medical attention is..

Having relocated from a previous practice due to a change in location, we had some concerns about adjusting to a different surgery. However, there was no reason to worry, as we are completely..

I have received excellent care and support, with a genuine understanding and accommodation of neurodiversity demonstrated throughout my experience. The team at this practice are truly outstanding..

The medical staff were approachable and the team provided excellent service.

Disappointing experience with the customer service response. I waited in the call queue as the first person for almost an hour without receiving an answer. It was quite frustrating.

The practice was satisfactory when it was first established, but since a key clinician departed, there has been a noticeable decline in service quality. There is currently one clinician who appears..

I found the experience deeply disappointing. I was unable to secure an appointment for my young child regarding a minor health concern and was instead directed to the emergency department, which..

Avoid!!!! Recent appointment (second occurrence of similar health issue) I hope your festive period is as pleasant as mine, because you made mine miserable. You recommended paracetamol during a..

I was notified via text message that an appointment had been scheduled for me regarding a procedure that had already taken place the previous month. I attempted to cancel this appointment but spent..

I contacted reception to arrange appointments for myself and my family member and received excellent service from the staff member who assisted me. They were extremely helpful, provided clear..

Over the past week, I have had occasion to contact the practice on two separate occasions, and following a difficult experience from a few weeks prior, I found the reception staff to be..

I was experiencing a significant fever and was informed that an appointment would not be available for an extended period. This was not a satisfactory response to my situation.

I have found it very difficult to secure an appointment at this practice over an extended period. The booking system, both through the practice directly and via the app, has not been effective for..

The telephone service was not satisfactory, and the approach to patient care fell short of expectations. The overall experience was disappointing.

I have had a very poor experience at this practice. I have been unable to obtain face-to-face appointments and struggle to get through by phone. Over a five-month period, I feel my medications have..

Excellent, knowledgeable, and professional care from the nursing staff. Thank you 😀.