Lawson Road Health Centre
one year agoSzalo G. one year ago • From Google
Bad
Receptionist dismissive when reporting emergency symptoms
I attended my local GP practice on a recent date with concerns about potential cardiac symptoms. The receptionist indicated they were unable to provide a diagnosis and suggested I contact the practice for a callback from a clinician. Subsequently, a clinician did call back approximately half an hour later and advised me to attend the emergency department immediately due to the seriousness of my symptoms. I made multiple visits to the practice that same day to collect sick leave documentation, only to find the paperwork was not available on each occasion. I was informed the clinician would contact me once the documents were prepared. Following several phone calls, I was eventually offered an appointment at 5:50. Due to the delays in obtaining these documents, I was unable to submit them to my employer by the required deadline, which has resulted in me not receiving sick pay for the month. I found the receptionist's manner to be dismissive and unhelpful throughout this process. The attitude displayed fell short of what I would expect in a professional healthcare setting, and I believe most workplaces would not accept such conduct from their staff. Overall, I was very dissatisfied with my experience and would not recommend this practice to others. The situation caused me considerable frustration and concern.
Lawson Road Health Centre
one year agoThank you for sharing your feedback. We are sorry to hear about your experience. In response to your concerns, we would like to clarify that sick notes are not classified as urgent, and they can be backdated if necessary. There is no need to make an emergency appointment to renew a sick certificate, and we sincerely apologise for any confusion regarding this. If you would like to make a formal complaint about your experience, please do not hesitate to contact us directly via email at [email protected]. We take all complaints seriously and will investigate this matter thoroughly to ensure it is addressed appropriately. We appreciate your understanding and thank you again for bringing this to our attention.
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Lawson Road Health Centre
Sam G.
Would rate zero if possible. I was undergoing ongoing mental health support with this practice when, after being a patient for over three decades, I was informed I was outside their service..
Lawson Road Health Centre
Deirdre E.
Excellent medical practice with outstanding clinical staff, and the pharmacy team are incredibly supportive and accommodating despite operating under considerable strain.
Lawson Road Health Centre
Rik G.
It was confusing having two surgeries located on the same street, each with a pharmacy attached.
Lawson Road Health Centre
Nasima K.
Excellent team that makes a genuine effort to assist with whatever concerns arise.
Lawson Road Health Centre
Alli N.
Excellent medical facility! This is the finest general practice I have ever attended!
Lawson Road Health Centre
Anonymouse
Receptionists lack even the most basic of social and interpersonal skills, are rude and unwelcoming, the admin staff cannot carry out the simplest of tasks, the practice nurses are incompetent.
Lawson Road Health Centre
Anthony B.
The staff members demonstrated unprofessional conduct and a lack of interpersonal skills. There appears to be a concerning absence of empathy and consideration in their approach to patient..
Lawson Road Health Centre
G R.
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Lawson Road Health Centre
Vicky B.
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Lawson Road Health Centre
Know S.
Unfriendly reception staff..Clinical team members are excellent..
Lawson Road Health Centre
Ruth G.
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Lawson Road Health Centre
Bob C.
I have nothing but admiration for the entire team at this practice, from the reception staff through to the clinical team. One particular clinician provided me with valuable support during some..
Lawson Road Health Centre
Herbie H.
Seen promptly upon arrival, with a welcoming and supportive team throughout the visit.
Lawson Road Health Centre
Patricia P.
The team members are exceptionally supportive and understanding when I contact them by phone. The clinician responds promptly to discuss my health concerns and has arranged for me to attend a..
Lawson Road Health Centre
Sara T.
Excellent medical practice. Compared to my previous healthcare providers, this surgery stands out as exceptional. The clinical team has consistently demonstrated patience, expertise, and genuine..
Lawson Road Health Centre
Sarah S.
Persistent challenges experienced with the provision of essential medication that is vital for health management.
Lawson Road Health Centre
Roger S.
Recently started attending this practice and have been pleasantly satisfied with the experience so far.
Lawson Road Health Centre
Simon B.
The finest healthcare professionals
Lawson Road Health Centre
Gina R.
I have had a positive experience during my time at this practice over the past year. On the occasions I have needed to contact them by phone, the reception staff have been courteous and responsive..
Lawson Road Health Centre
David M.