Lawson Road Health Centre
one year agoSzalo G. one year ago • From Google
Bad
Receptionist dismissive when reporting emergency symptoms
I attended my local GP practice on a recent date with concerns about potential cardiac symptoms. The receptionist indicated they were unable to provide a diagnosis and suggested I contact the practice for a callback from a clinician. Subsequently, a clinician did call back approximately half an hour later and advised me to attend the emergency department immediately due to the seriousness of my symptoms. I made multiple visits to the practice that same day to collect sick leave documentation, only to find the paperwork was not available on each occasion. I was informed the clinician would contact me once the documents were prepared. Following several phone calls, I was eventually offered an appointment at 5:50. Due to the delays in obtaining these documents, I was unable to submit them to my employer by the required deadline, which has resulted in me not receiving sick pay for the month. I found the receptionist's manner to be dismissive and unhelpful throughout this process. The attitude displayed fell short of what I would expect in a professional healthcare setting, and I believe most workplaces would not accept such conduct from their staff. Overall, I was very dissatisfied with my experience and would not recommend this practice to others. The situation caused me considerable frustration and concern.
Lawson Road Health Centre
one year agoThank you for sharing your feedback. We are sorry to hear about your experience. In response to your concerns, we would like to clarify that sick notes are not classified as urgent, and they can be backdated if necessary. There is no need to make an emergency appointment to renew a sick certificate, and we sincerely apologise for any confusion regarding this. If you would like to make a formal complaint about your experience, please do not hesitate to contact us directly via email at [email protected]. We take all complaints seriously and will investigate this matter thoroughly to ensure it is addressed appropriately. We appreciate your understanding and thank you again for bringing this to our attention.
Excellent medical practice. The entire team demonstrates genuine commitment to providing quality care and support to their patients.
Lawson Road Health Centre
Piers r.
I have consistently had positive experiences with this practice.
Lawson Road Health Centre
Amy S.
I dropped my partner off to pick up a prescription and was waiting in the car park for just a couple of minutes when someone, who I believe was a healthcare professional, opened a window and called..
Lawson Road Health Centre
Dale E.
I'm frustrated that the messaging feature isn't available in the app, as it would be helpful for contacting my local practice through the NHS app. I'd appreciate if this functionality could be..
Lawson Road Health Centre
Vikki K.
Nothing but praise. The clinical staff have been very attentive and I have never felt hurried during my appointments.
Lawson Road Health Centre
Eden M.
The entire team at this practice has consistently demonstrated kindness, helpfulness and a high level of professionalism. I am extremely satisfied with the care and service provided. The pharmacy..
Lawson Road Health Centre
Richard P.
I attended my annual health review today and had a very positive experience. The clinician demonstrated extensive knowledge and conducted a comprehensive assessment in a warm, professional and..
Lawson Road Health Centre
Ellen E.
This practice has been very disappointing. There have been ongoing problems with prescription management. When contacting reception about persistent digestive concerns with concerning symptoms, the..
Lawson Road Health Centre
Know S.
Unfriendly reception staff..Clinical team members are excellent..
Lawson Road Health Centre
E K.
I have experienced significant dissatisfaction with this practice. I have submitted a formal complaint to the relevant regulatory body. I previously received a response to my initial contact,..
Lawson Road Health Centre
Lyzie T.
Courteous and satisfactory care provided
Lawson Road Health Centre
Deirdre E.
Excellent medical practice with outstanding clinical staff, and the pharmacy team are incredibly supportive and accommodating despite operating under considerable strain.
Lawson Road Health Centre
Ruth G.
I required guidance from a healthcare professional regarding deteriorating symptoms connected to my respiratory condition. I have been a patient at this practice for more than two decades and have..
Lawson Road Health Centre
Steven G.
That's regarding the reception experience. Following a previous telephone consultation several weeks earlier that allowed time for the prescribed treatment to take effect, and in accordance with the..
Lawson Road Health Centre
dawn r.
I'm puzzled about why this practice continues to accept new patients when they appear to lack the capacity to adequately serve their existing patient base. I've been registered here for..
Lawson Road Health Centre
karen d.
During an afternoon contact with the surgery in my capacity as a community healthcare professional, I received exceptional assistance from a particularly helpful member of the reception team who..
Lawson Road Health Centre
Catalina K.
My husband contacted the practice regarding concerns about our newborn's umbilical area, which was not healing as expected. During the night, we noticed discharge and bleeding from the site. When we..
Lawson Road Health Centre
Yulia V.
I contacted the practice this morning to arrange an appointment for my teenage daughter, who had developed a skin condition. After researching online, I believed I had identified the issue as a..
Lawson Road Health Centre
Hayley M.
Excellent practice. Having relocated from a different surgery in the area, I found this one to be exceptional. The entire team is wonderful and when you require an appointment, they typically..
Lawson Road Health Centre
Anonymouse
Receptionists lack even the most basic of social and interpersonal skills, are rude and unwelcoming, the admin staff cannot carry out the simplest of tasks, the practice nurses are incompetent.
Lawson Road Health Centre
Anna K.