B5

Belxvs 5. one year ago • From Google

Rating

Average

Receptionist dismissive when wife needed urgent help

My spouse recently received a serious health diagnosis and was undergoing intensive medical treatment. She felt unwell and called at 8.15am seeking an appointment, only to be told none were available and asked to ring back the following day. When she attempted to explain her symptoms, the receptionist interrupted her, came across as dismissive, lacked empathy and was discourteous. Upon my spouse's objection, the receptionist offered a complaints email address. I subsequently called back and spoke with a different member of reception staff who was helpful and supportive, and we were able to arrange for a clinician to visit. This visit confirmed a significant infection, and appropriate medications were prescribed. Unfortunately, my spouse did not note the name of the initial receptionist, which would have enabled us to lodge a formal complaint. I should emphasise that we have no concerns whatsoever regarding the clinical team and healthcare professionals at the practice, who have consistently demonstrated professionalism and genuine compassion throughout our experience.

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