The Village Surgery

Attended the surgery for ear microsuction treatment. The clinician who performed the procedure was exceptionally pleasant, taking time to explain each step of the process and providing helpful..

Had a wonderful visit to the practice. Every member of the team demonstrated courtesy, warmth, and professionalism throughout. The clinical staff member was particularly helpful, taking time to..

Attended an appointment today and found the clinician to be reassuring and well-informed, addressing all of my concerns thoroughly. I would be happy to return for future appointments.

Called during morning hours and spent the entire duration listening to a recorded message repeatedly encouraging patience with reception staff, despite the phones remaining unanswered. My spouse..

The staff member was excellent, displaying a friendly demeanor and providing thorough care. Much appreciated.

Generally a very good surgery, manage to get appointments a lot of the time and the reception staff who answer the phone are always reassuring. Special mention to one member of the reception team,..

Excellent service from the staff member I saw, the appointment was straightforward and completed quickly!

Thank you to the staff member who saw me today and provided prompt attention.

Appointments are consistently unavailable. When requesting medication refills, responses lack substance and fail to address actual needs, resulting in a week-long delay in my treatment schedule...

This Practice is currently subject to a Care Quality Commission review regarding concerns about adherence to NHS prescribing guidelines.

The clinical staff at this surgery are generally competent, however I have experienced significant difficulties with the reception team. Over recent months, several issues have arisen: - A medical..

Received a flu vaccination at the practice - the appointment was quick and efficient, and the overall service was excellent.

I appreciate the excellent guidance and attentive care I received during my visit.

Consistently outstanding service

How does anyone manage to secure appointments at this practice? I haven't been able to. It seems the only way is if you're available to ring at 8 in the morning and then hold on indefinitely, day in..

I consistently have a positive experience visiting the practice. The team demonstrates genuine empathy and takes time to listen to my concerns, making accommodations where needed. Having been in the..

Excellent as always. The staff members were very good.

The team here is wonderful and consistently provides excellent support.

Excellent healthcare professionals across all departments. The clinical team, nursing staff, and front desk personnel all provide great service. Keep up the excellent work.

I had an excellent experience throughout my visit. The reception team were welcoming and helpful, making it straightforward to arrange my appointment for a routine ear procedure. When I arrived, the..