SA

S A. 3 years ago • From Google

Rating

Bad

Receptionist Doing Nails While I Wait

I would give zero stars if I could. This surgical practice is absolutely the most abysmal medical service I've ever encountered. Booking an appointment is practically impossible. They repeatedly instruct patients to call within specific narrow time windows, seemingly oblivious that people experiencing health issues cannot always make a morning call. Even when you manage to call, you're condemned to wait over an hour, only to be dismissively told to try again tomorrow. The reviews appear suspiciously fabricated - I'm particularly skeptical of one claiming a patient has been seeing Dr. Johal since the 1980s, which is demonstrably false. While the medical staff themselves seem competent, the management and practice manager are entirely responsible for this catastrophic operational breakdown. The receptionists are unprofessional, untrained, and arrogantly overstepping their roles without possessing even basic customer service skills. During one particularly infuriating experience, I was placed on hold for nearly an hour. Upon arriving at the surgery while still waiting, I discovered a receptionist casually gossiping and painting her nails. When I approached to highlight the situation, I was shockingly instructed to leave the premises, despite being a waiting patient.

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