AH

Angela H. 3 years ago • From Google

Rating

Bad

Receptionist eventually listened after pushing back

I recently called to arrange an advance appointment for a medication review that hasn't taken place in several years due to the pandemic. After some discussion with the receptionist, I was eventually offered a face-to-face appointment with the asthma nurse rather than the telephone consultation that was initially suggested. I had pointed out that it seemed illogical not to allow advance bookings when the review month is clearly printed on every prescription. I feel the practice's service has declined since the pandemic began.

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