South Hylton Medical Centre

This practice was previously excellent, but has noticeably declined over the last year or so. The reception team appears to be a significant weakness for the organisation. Even when calling early in..

The practice appears reluctant to engage with patients who are unwell.

A few years ago the service was excellent, but over the past couple of years it has deteriorated significantly. My family and I ended up relocating, partly because we felt the standard of care had..

The reception team displayed poor manners. I was also disappointed with one of the clinicians, who suggested I search for information online rather than providing guidance. Overall, a disappointing..

Waited a considerable time in the queue. The length of the wait was quite disappointing.

I would rate this experience extremely poorly. My child has been unwell for several days. They woke in the early morning in severe distress with abdominal pain. I attended the practice at opening..

I was unable to obtain straightforward guidance about a family member's medication and test outcomes, and consequently had to wait over two weeks for a phone consultation. The appointment proved to..

Would rate this service much lower if possible, as I found it deeply disappointing. The reception staff came across as unwelcoming and unhelpful. I have struggled to secure an appointment through..

Getting through to the surgery by phone is extremely frustrating. Even when calling at the start of the day, there can be lengthy delays before anyone picks up, sometimes taking 15-20 minutes. It..

Absolutely useless, requested a supply of medication for my child's travel abroad. Took multiple attempts just to obtain it and they only provided a partial amount of what was needed. Totally..

The phone lines are difficult to reach when attempting to schedule an appointment, and availability seems limited. The treatments provided have not been effective for my needs, and I experienced an..

This surgery has declined since a particular doctor's departure and the reception team could benefit from bringing back certain staff members.

The appointment system here is very frustrating. It operates on a first-come, first-served basis where you need to call at 8am, but even then there's a long queue and by the time you get through,..

I am very satisfied with the service provided. The reception staff are courteous and communicate clearly, and the clinical team members I have interacted with demonstrate considerable expertise and..

The practice frequently has restricted availability for appointments, including those with nursing staff. There is room for improvement in how scheduling is managed.

Would not suggest using this practice. The team displayed an unwelcoming demeanor and the appointment system proved frustrating, with calls made at opening time often resulting in being asked to..

I would give them the lowest possible rating if I could.

I would give the lowest possible rating if the system allowed it, and would recommend avoiding this practice. The availability of appointments is extremely limited, and the booking system is highly..

If I could give this place 0 stars I would. First of all, some clinicians are actually rude. One particular clinician has been seen over these last couple months for help towards a diagnosis, due to..

A disappointing experience. This does not reflect the NHS values being promoted. The practice should be focused on supporting patients who are unwell. Instead, the systems appear designed to make..