Saville Medical Group (Newbiggin Hall)

The practice deserves a low rating due to significant issues with prescription handling and communication between staff and patients.

The team were welcoming and helpful, much appreciated. 🙂

Unhelpful and dismissive experience. Over an extended period, accessing medical professionals has been extremely difficult, requiring alternative services for basic healthcare needs. Very..

This practice does not provide the level of care I would expect.

Why remain open until 6:30 when no appointments are available after 5? This means you have to take a full day off work just to attempt to see a doctor.

Excellent Healthcare Provider in the Region I have had an outstanding experience with this practice. The clinical staff member I consulted demonstrated exceptional knowledge, attentiveness, and..

The team at this practice are excellent and booking an appointment is straightforward with minimal delays. Well done to the local NHS professionals for maintaining such good service.

Called to request an appointment and was informed that no slots were available, even when looking ahead several weeks, and was directed to contact an alternative service or attend a walk-in centre..

I recently called the surgery for advice and a really nice clinician called me back, who was reassuring and made me an appointment with another healthcare professional at the practice. I went to my..

The reception team and clinical staff were extremely helpful and provided excellent care.

Outstanding Experience I had a wonderful visit to the practice. The clinical team provided thorough and attentive care, taking time to address my concerns comprehensively. The reception staff were..

This practice is truly exceptional and has provided me with outstanding care throughout my entire experience, from the moment I arrived at reception through to consultations with the clinical team...

My partner has been unable to secure appointments for an extended period at this practice. The team's level of expertise seemed questionable, and the reception experience fell short of expectations.

The practice now has on-site car parking, which is beneficial for those who find access challenging. The newer premises offer considerably more space compared to the previous location. During my..

I switched to this practice after more than six decades with my previous surgery and I believe the clinician and team here are excellent.

I have experienced repeated issues with prescription requests for my family members not being processed or sent through to the pharmacy. This has been particularly concerning given that one family..

I have been a patient at this practice for many years and have found the appointment booking team to be excellent. While I understand that securing an appointment can be challenging, the staff..

Giving this a 1 star as I have found it extremely difficult to obtain an appointment. Being instructed to ring on the day for availability and then waiting on hold for an extended period is..

Of all the medical practices I have attended throughout my life, this surgery has been my most disappointing experience. The reception staff frequently seem unclear about procedures and processes,..

This practice has not met my expectations. There appear to be tensions between different members of staff, and the focus seems to be more on organisational matters than on patient care. The..