Southcoates Medical Centre

Called today to request a repeat prescription and schedule an appointment, but spent over two hours attempting to get through on the phone before eventually giving up. The experience was extremely..

I recently attempted to book a doctor's appointment by phone and experienced a lengthy wait in the queue. Unfortunately, my call was disconnected before I could complete the booking, which left me..

NOT SUITABLE FOR REQUIREMENTS- BEST TO STEER CLEAR

Excellent, helpful team members and a wonderful healthcare professional who genuinely cares about patient wellbeing.

I felt very let down by my experience with the practice. When my partner contacted the surgery during a difficult time, she was asked multiple questions about her medical situation. Despite having..

I have to say, where do I even begin – if I were to describe everything that has occurred over the past couple of days, you would essentially be reading an entire novel. It can take up to 2 hours..

The experience was disappointing overall. Communication during appointments was difficult to follow at times, and the approach seemed to involve repeated cycles of medication and follow-up..

I have been experiencing a lengthy wait to get an appointment with a clinician.

It is difficult to secure an appointment at this practice. The phone lines are frequently unavailable when attempting to contact the surgery. If you express a concern or perspective, you may be told..

I have been a patient at this surgery since childhood and previously had consistently positive experiences. Following a change in clinical leadership, my experience has deteriorated significantly. I..

I had a very negative experience at this practice. I felt the clinical care fell short of expectations in several ways. I was concerned about the appropriateness of prescriptions I received, and I..

I have been unable to reach the practice by telephone to arrange my repeat medication. Despite multiple attempts on different lines, I have not been able to connect with anyone to process my request.

The reception staff were unhelpful and made me feel as though I was at fault when I had concerns. As a patient who contributes through national insurance, I felt I should have been able to access..

Seven months ago I had no complaints, but the practice has become increasingly frustrating. Getting an appointment is difficult, and sorting out medication issues is problematic. The reception staff..

Every time I have placed an order for my prescription since relocating to this practice, there has been something absent from what I received.

The receptionist's manner was unwelcoming when my partner attempted to schedule an appointment on my behalf. Despite being told that no slots were available and being directed to attend as a walk-in..

I would not rate this experience positively at all. The attitude displayed was deeply disappointing. I was scheduled incorrectly for a routine screening appointment, and when I tried to contact the..

Would have given this place minus five stars if I could. I left this surgery a couple of years ago after an appointment with a healthcare professional, who was extremely rude and unprofessional. The..

The experience at this medical centre was disappointing and fell short of expected standards. I attended for a routine blood test and received minimal explanation about the results process, being..

Experienced significant delays when attempting to contact the practice by telephone, waiting well over an hour and a half with an extended period on hold. Found the phone system frustrating and..