Burnbrae Surgery (Haxby Group)

Thoroughly satisfied with the care provided by the entire team, particularly during this challenging period. I am genuinely appreciative of the support received. Much appreciated.

I have experienced lengthy waiting times for routine appointments at this practice. After receiving advice regarding medication, I was informed that it would take between 4 to 6 weeks before I could..

Apart from a few initial issues when the practice changed management, I have experienced no problems whatsoever. Even during the pandemic, I have been able to see clinicians or access telephone..

The practice was previously satisfactory, but has declined in recent times. Obtaining an appointment has become increasingly difficult with lengthy waiting periods. I was not proactively informed of..

Disappointing experience with the registration process. I have been unable to complete registration for over two weeks. The staff at the reception desk seemed either unmotivated or insufficiently..

I submitted an online request for a telephone consultation and received a response within an hour, with an appointment arranged for the same day just two hours later. My previous experiences with..

The practice was previously excellent, but my recent experiences have been concerning. I have reached out to the surgery on two separate occasions regarding different health matters. In both..

Excellent staff who maintain a positive and friendly demeanor despite their heavy workload. They consistently demonstrate a willingness to go the extra mile in assisting patients.

Getting an appointment was straightforward and hassle-free. The team members are wonderful and I genuinely felt heard during my visit. I would highly recommend this practice.

The experience was disappointing overall, with only a handful of staff members demonstrating genuine care and concern.

It is extremely difficult to reach the practice by telephone. On attempting to call, I experienced a lengthy wait time while positioned first in the queue.

I received excellent care during my visit. The team was extremely supportive and attentive to my needs.

Have been removed from the patient list on two separate occasions without receiving any prior notification. I only became aware of the situation when trying to schedule an appointment and was..

The initial registration process went smoothly when I joined in 2020. However, since then I've submitted two online requests for different concerns and received no response to either. On another..

Prompt and well-organised service

The practice has recently changed ownership. Scheduling appointments can occasionally be challenging. Overall, the clinical staff provide good care.

Spent over an hour waiting in the telephone queue to contact the practice and had only progressed to third in line. The wait time was quite lengthy.

Excellent service. Submitted an online appointment request in the early afternoon and received a phone call within half an hour to offer an available slot later that same day due to a cancellation...

I am unable to schedule appointments at preferred times or dates, and instead must remain available by phone in hopes that a clinician might have availability to see me. The team members are..

Did not see a clinician during my visit, instead being referred to physiotherapy and given over-the-counter pain relief advice by reception staff. Found the service to be disappointing and felt my..