The Chestnuts Surgery
SB
Sophie B. 5 years ago • From Google
Bad
The registration process took considerably longer than expected, requiring booking well in advance. When requesting an appointment after 5pm, I was informed by reception that a 5:30pm slot had been arranged. Upon attending, I was told the appointment was scheduled for 5pm, and the reception staff's reaction suggested frustration regarding my arrival time, despite the discrepancy in what I had been told. This experience raises concerns about the accuracy of appointment scheduling and communication. Additionally, over an extended period including the pandemic, I made multiple attempts to book a new patient appointment but was repeatedly informed that no such appointments were available due to Covid restrictions. Simultaneously, I received letters and calls stating that I needed to arrange an appointment. During a subsequent call, I was advised that my application had expired due to the length of time that had passed and that I would need to restart the process. I chose to register with an alternative practice instead and completed registration within a week. Several months later, I received correspondence indicating I could not register with the original surgery, citing my failure to book an appointment despite their stated inability to accommodate new patient bookings during that period, and referencing the expiration of my application. I feel relieved not to have proceeded with registration at that location, given the apparent inconsistencies in their processes and communication.
Deborah H.