Brookmill Medical Centre

The practice was excellent initially but has experienced a decline over time. I would not suggest it to others.

I haven't needed to visit the doctor very often until recently. During my last appointment, I experienced a significant wait of around thirty minutes before being seen, and I felt that my concerns..

Disappointing experience when contacting the practice by telephone with the reception staff

I have complete confidence in this practice and wouldn't consider seeking care elsewhere.

I felt frustrated by the apparent impatience shown when I mentioned having two concerns to address during the appointment. This was particularly disappointing given that my daughter had waited..

Attempted to call earlier today but encountered difficulty reaching the practice. There ought to be a more straightforward method of getting in touch. Apart from this, I am quite satisfied with the..

Finding it difficult to reach the practice to book an appointment, even when calling first thing in the morning. Once you manage to get through, the reception experience is disappointing, with staff..

It is disappointing to see the decline in this practice, which previously maintained high standards. Over the past year, the experience has deteriorated significantly. Accessing appointments has..

The reception team member was wonderful, approachable and efficient, promptly addressing both of my requests 😊

Called and received what I needed.

I have been a patient at this practice for approximately 18 years and would strongly encourage others to consider registering here.

I deeply regret recommending this practice to my family member last year, as it is conveniently located nearby. However, this decision is something I now wish I had not made. Obtaining an appointment..

No stars! Was the complaint addressed by the individual mentioned in the grievance? 🤦‍♀️ No solution provided beyond suggesting external escalation! 🤷‍♀️ No acknowledgement regarding medication..

The practice demonstrated precision in their approach and I have not encountered any problems during my visits. The staff proved consistently helpful throughout my care. I received a hospital..

Absolutely brilliant GP surgery. I moved here from a different town and CCG. Worlds apart! I do mostly use the online consultation service but I always feel listened to and if they don't agree with..

I have been a patient at this practice for two decades and have consistently received excellent professional care from all the clinicians I have encountered throughout my time here. The surgery..

I had a disappointing experience with the reception staff today. When I called at 17.40 seeking guidance regarding a health concern, the person who answered did not introduce themselves and failed to..

Some members of the reception team demonstrated discourteous behaviour and displayed unhelpful attitudes during interactions.

A deeply disappointing practice. I had an unsatisfactory experience with a junior clinician, and I was not informed of their training status beforehand, which I believe should have been disclosed..

This practice has been extremely frustrating to deal with. Waiting times for appointments stretch on for weeks, and when a slot finally becomes available, it often turns out to be a telephone..