Moorside Surgery
JC
Jo C. 3 years ago • From Google
Excellent
The current system of calling on the day at 8am to book an appointment works really well. I called a bit later than ideal today, but when I spoke to a considerate receptionist about what I needed, they managed to fit me in during the afternoon. All of my concerns were thoroughly addressed and the team went out of their way to help. The entire staff demonstrate excellent standards of professionalism, warmth and reassurance. I've noticed in the waiting area that some patients can be quite demanding and impatient. This may well account for some of the less favourable feedback that appears online. Having been attending for many years and consistently receiving outstanding care, I can only speak positively about my experience. Without elaborating, the level of care and attention I've received has been genuinely life-changing. My sincere appreciation goes to everyone at the practice. On a final note, it's worth remembering that people tend to voice complaints more readily than praise. Sometimes longer waits occur because clinical staff are attending to patients with more urgent needs, and I've experienced this myself and felt grateful for their priorities. If you've had a positive experience, it's valuable to share that feedback. Rather than focusing on the negative, we should recognise how fortunate we are to have access to our healthcare service and this particular practice.
Nikki B.