TW

Theresa W. 10 months ago • From Google

Rating

Bad

Receptionist hung up when I complained

The service I received was extremely disappointing. I contacted the practice regarding a referral for my mother in late May and early June, but no referral was ever submitted. I found this shocking and unacceptable. During my call, the receptionist ended the conversation because I was frustrated, which I felt was inappropriate. I believe it is unacceptable to leave elderly patients in this situation. I would not recommend this practice to anyone concerned about their health or their relatives' wellbeing. If it were possible to give a lower rating, I would do so.

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