RW

Rebecca W. 3 years ago • From Google

Rating

Bad

Receptionist hung up when I complained about appointments

It is extremely difficult to secure an appointment at this practice, particularly when facing urgent health concerns. When raising these issues, I have experienced what felt like dismissive responses from reception staff. I would seriously consider switching to another surgery if the option were more straightforward. Overall, I do not feel adequately supported by this practice. The clinical staff members are competent when contact is finally established, but there appears to be a systemic issue affecting how the surgery operates. While I recognise the considerable demands placed on healthcare professionals, the standard of service provided here falls short of what I would expect from a practice of this size. Having been a patient for many years and having positive regard for the doctors, it is genuinely disappointing to share these concerns.

Seaside Medical Centre

3 years ago

Thank you for your feedback. Seaside Medical Centre aim to deliver a high standard of Primary Care Services and we always value patient feedback in helping us to achieve that. We are sorry to hear that you are not satisfied with the service and if you would like us to look into this further and provide a full response to the issues you have raised, please follow our complaints process by writing to the practice management. You can find a copy of our complaints procedure and a form on our website www.seasidemedicalcentre.co.uk We look forward to hearing from you. The Seaside Medical Centre Team

Other reviews for Seaside Medical Centre