Goldington Road Surgery
DB
Denise B. one year ago • From Google
Bad
I sought urgent medical attention after sustaining an injury from an animal in a region where a serious infectious disease is prevalent, and I required continuation of preventative treatment. During my first phone call, I explained my situation, but the receptionist indicated they would contact me back and ended the call abruptly without allowing me to finish speaking. The call lasted approximately two minutes. After three days without hearing back, I called again. A different receptionist informed me that there was no record of my initial call or the concerns I had raised, suggesting that my first contact had not been documented or addressed. Following this second call, a receptionist contacted me the next day but advised that I had been scheduled for a different type of vaccination than what I required to complete my preventative treatment. This response did not seem to address the issues I had raised. I expressed that this was insufficient, and I was subsequently referred to another practice. This referral proved beneficial, as the clinician there listened carefully to my concerns, properly assessed my situation, and referred me to a specialist service. Notably, the specialist confirmed that my original practice could have made this referral directly, which would have avoided a week-long delay in my treatment. Given the seriousness of the condition I was concerned about, I felt my situation was not handled with appropriate urgency or respect. I was disappointed that the practice did not take adequate time to understand my case, particularly when another clinician demonstrated that doing so was entirely feasible. My experience left me with concerns about whether the practice has the capacity and capability to manage a diverse range of medical presentations effectively. I would encourage others to be proactive in advocating for their own healthcare needs when using this service.
Jane W.