Kinson Road Medical Centre
NB
Nikita B. 8 months ago • From Google
Bad
I spent three days attempting to obtain a prescription that had been previously issued to me by the hospital in December for pain management. Being eight months pregnant and experiencing significant sleep disruption due to the discomfort, I was frustrated to find that despite my medical history clearly showing this prior prescription, the receptionist insisted on an in-person appointment. When I attended, I was kept waiting for nearly 25 minutes before having to leave due to the late hour and the need to collect my young daughter. It seems patients are expected to arrive promptly, yet the same standard is not applied in return. I subsequently requested a telephone consultation for the following day, which the receptionist did arrange. During this call, I explained that I did not believe the matter required a face-to-face visit, as that appointment slot could be better used by another patient. The receptionist submitted a task to the doctor, but I heard nothing throughout the morning. After following up with another call, I was informed that tasks would be reviewed in the afternoon and I would receive a callback. This call never came, so I made another follow-up enquiry only to be told that the doctor had decided against issuing the prescription and that I would need to contact maternity triage or return to the hospital instead. Given the considerable pressures on the NHS, I made a conscious effort to follow procedures that would minimise additional burden on hospital services, yet the practice appeared keen to redirect me there regardless. My midwife is equally puzzled by this decision, particularly as my previous prescription history is visible in my records. After three days of repeated requests, I received no resolution and experienced what felt like a significantly inadequate level of service.
mrs c.