IY

Ipdes Y. one year ago • From Google

Rating

Bad

Receptionist interrupted me, Saturday appointment chaos

The receptionist's manner felt unprofessional during my interaction. When I attempted to speak with them, I was interrupted mid-conversation. Their demeanor seemed inconsistent, which I felt may have been influenced by their mood at the time. I requested an appointment to see a clinician and was offered a Saturday slot due to the urgent nature of my concern. I arrived punctually, approximately 15 minutes ahead of my scheduled time, which I considered sufficient notice. However, upon arrival, I found the facility was not open. I questioned why a Saturday appointment had been provided if the centre was closed. It became apparent that several other patients, approximately six additional people, had also been given appointments for the same time and had similarly arrived to find the doors locked. We waited outside until around 9.50 when a staff member arrived, unlocked the building, and then departed without further explanation. Clinical staff arrived shortly afterwards. One clinician called out several names but none of the waiting patients responded, and they subsequently left. Another clinician then called additional names, and one patient was present and was seen. I documented the situation with photographs as I felt this was necessary. There appeared to be no reception staff present throughout this period. The delay meant I was eventually seen by a clinician at 10.12. This clinician was considerate and attentive, which contrasted with some of my previous experiences at this medical centre. Overall, the morning was frustrating and I have concerns about whether this is a recurring issue on Saturday appointments.

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