EH

Edward H. 2 years ago • From Google

Rating

Bad

receptionist keeps getting orders wrong

This practice has consistently underperformed, and conditions have deteriorated significantly over the last twelve months. The front desk staff frequently makes errors when handling patient details, stock items have been discontinued due to low usage rates (apparently to reduce expenses for unused products), despite patients having already paid for prescriptions in full. When items aren't accessible through their online ordering system, patients are told to purchase them elsewhere online instead. Following my most recent experience, I switched to a different provider and would recommend others do the same. It's ironic that their voicemail claims they're committed to patient care when the reality tells a different story.

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